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PowerApps custom visual error



I get the following error message when trying to use the PowerApps Custom Visual in PowerBI services. 


Error getting environments

The server isn't responding.

Try refreshing your browser.


On my second account the PowerApps Custom Visual works fine. I am also able to edit/view the app on PowerApps app-page. 

Status: New
Community Support

Hi @Anonymous, 


Which browser do you use? It requires Microsoft Edge or Google Chrome browser to use the PowerApps custom visual, please see the limitations here: 


You can't create or modify apps when using the PowerApps custom visual in Power BI desktop, Internet Explorer, or Mozilla Firefox. We recommend that you first publish your report to the Power BI service. Then use Microsoft Edge or Google Chrome to create and update apps.


Best Regards,
Qiuyun Yu 

Helper V

One method which worked for me was to ignore trying to establish a connection to an existing Power App in Power BI Desktop, and instead add the Power App visual through the Power BI Service.