Power Bi Crashes on Startup

[Kale77]

Power Bi Desktop Crashes on Startup

Have tried uninstalling and reinstalling directly from MS web app.

Verified our AV is not blocking.

Running on a Lenovo Thinkpad P16s Gen 2

AMD Ryzen 7 PRO 7840Uw/ Radeon 780M Graphics, 3301 MHz

32gb's DDR5 Ram

Os is fully updated Win11 Pro 64-bit architecture

Error Info:

Faulting application name: pbidesktop.exe, version: 2.137.1102.0, time stamp: 0xb84cd85d
Faulting module name: ntdll.dll, version: 10.0.22621.4317, time stamp: 0xf9f266e7
Exception code: 0xc00000fd
Fault offset: 0x000000000003e20b
Faulting process id: 0x0x654C
Faulting application start time: 0x0x1DB2FC93F3E4EE8
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftPowerBIDesktop_2.137.1102.0_x64__8wekyb3d8bbwe\bin\pbidesktop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7472fc66-0e86-4306-9b01-7715ad83e733
Faulting package full name: Microsoft.MicrosoftPowerBIDesktop_2.137.1102.0_x64__8wekyb3d8bbwe

Pleae let me know if there's any additional information I can provide.  Any assistance would be appreciated.

[v-xiaoyan-msft]

Hi  @Kale77 ,

Did the previous version of Power BI Desktop work properly on your computer?

Even if you have reinstalled Power Bi Desktop, I still recommend that you perform a full uninstall by following and ensure that you remove any residual files and registry entries before reinstalling:

1.Uninstall Using Control Panel

2.Delete Remaining Files and Folders of the Program

3.Remove Software Keys from Windows Registry

4.Empty Temp Folder

Download Microsoft Power BI Desktop from Official Microsoft Download Center

It it doesn't work you may try：

Reset TCP/IP stack, you may open an admin command prompt and run the command netsh int ip reset c:\resetlog.txt, then restart your computer.

And configure Windows to prefer IPv4 over IPv6: Open the Registry Editor and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters. Add a new DWORD (32-bit) Value named DisabledComponents and set its value to 20 (Hexadecimal). Restart your system.
You may also ensure that there are no limitations set for localhost connections on your machine. You can also check firewall settings and add a firewall exclusion rule for C:\Program Files\Microsoft Power BI Desktop\bin\msmdsrv.exe.

Best regards.
Community Support Team_Caitlyn

[Kale77]

Thank you for the detailed next steps!  Yes, the previous version worked, although I believe this version had been as well prior to last week.  Will try the above and follow-up here.

[v-xiaoyan-msft]

Hi @Kale77 ,

Is this the version you are currently using?  2.137.1102.0 (24.10)(x64) download from MS app store.

Best regards.
Community Support Team_ Caitlyn

[Kale77]

[Kale77]

Just got a chance to reconnect with the end user.  Clearing out the temp folder did the trick.  Going to have him use as normal x 24-48 hours and report any recurrences of issue.  Thank you!

[v-xiaoyan-msft]

Hi @Kale77 ,

Thank you for sharing, for other users with similar experiences you can check the comments below. This thread will now be closed.

Best regards.
Community Support Team_ Caitlyn