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veenashenolikar

Power BI Service metadata inaccessible error

Submitted by Helper V on ‎06-23-2020 12:14 AM

Hi,

I am facing an issue while loggin to my power bi account. The error I see when I enter "app.powerbi.com" in any browser is :

 

Something went wrong.
Please try again later.
TECHNICAL DETAILS
Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.
 
I was able to login to my service and workspaces till yesterday. Today i am facing this issue and many of my report users are also facing the same issue.
Status: New
See more ideas labeled with:
20 Comments (20 New)
Comments
quiros2
Regular Visitor
‎06-24-2020 05:16 AM

Hello,

We disabled SSL inspection as suggested but power BI service is still not available.

Error message still the same with Metadata.

We are not using zScaler but Bluecoat.

Any help will be appreciate.

 

Regards,

S. Quiroga

quiros2
Regular Visitor
‎06-24-2020 07:11 AM

You can find below the header information when getting the error message with Metadata. 

 

Request URL: https://app.powerbi.com/ErrorPage?code=0&errorType=AppMetadataInaccessible
Request Method: GET
Status Code: 500
Remote Address: 10.174.33.1:8080
Referrer Policy: no-referrer-when-downgrade
cache-control: private
content-length: 13949
content-type: text/html; charset=utf-8
date: Wed, 24 Jun 2020 14:05:56 GMT
server: Microsoft-IIS/10.0
status: 500
strict-transport-security: max-age=31536000; includeSubDomains
x-frame-options: deny
:authority: app.powerbi.com
:method: GET
:path: /ErrorPage?code=0&errorType=AppMetadataInaccessible
:scheme: https
accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
accept-encoding: gzip, deflate, br
accept-language: en-US,en;q=0.9
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ClusterUri=d73a39db-6eda-495d-8000-7579f56d68b7=https://wabi-us-north-central-e-primary-redirect.analysis.windows.net/; ai_session=dVf1y|1593007556836.915|1593007556836.915
referer: https://app.powerbi.com/groups/me/apps/959d5a16-fcf2-43bc-8f9a-a0ec4687fe44/reports/607940ef-ba0e-4e...
upgrade-insecure-requests: 1
user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36
code: 0
errorType: AppMetadataInaccessible

veenashenolikar
Helper V
Helper V
‎06-24-2020 08:06 AM

Hi All,

 

We are able to login to service portal after updating the policy of ZScaler to allow power bi site API calls.

 

 

sadiq2020
Regular Visitor
‎06-28-2020 02:14 PM

Same issue here. trying to setup enterprise gateway and configuration failed. 

unable to reach metadata. we are not using zscalar and firewall team not seeing any blocking.

created support ticket as well!

 

anyone found resolution

Anonymous
Not applicable
‎07-01-2020 10:27 AM

I'm having the same issue

Anonymous
Not applicable
‎07-21-2020 03:10 AM

I am having the same issue, with no consistent way to replicate it. 

T_S
New Member
‎06-14-2022 08:53 AM

This error started today for me. I can't log into the Power BI Online Service. It just takes me straight to this error url and error page. I updated my browser a couple of days ago but it does not work on any browser that I use. 

T_S_0-1655221846481.png

 

T_S_1-1655221891150.png

Your attention to this matter would be greatly appreciated. 

pcookhayboo
New Member
‎07-12-2022 08:15 AM

I'd also like to report having this issue. It's happening to external users across different enviroments and systems. I do not think it's related to the TLS 1.2 change mentioned earlier in this thread and I've ecountered this on systems that do not use SSL decryption. 

Anonymous
Not applicable
‎07-15-2022 04:28 AM
 
Se você abrir o serviço Power BI em uma guia de navegador anônimo, ele pode acessar.
sadiq2020
Regular Visitor
‎07-15-2022 07:47 AM

The report was published under my workspace and it require pro license to access the content. However we have assigned pro license and having the same issue.

Below solution is reolved the issue:

Azure admin removed the account from Azure AD

Add it back & it workded!

Note: Take a note of all assigned AD groups for the user before you remove it. 

Good Luck!

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