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Power BI Service Reports - Visuals not loading until web page is refreshed

Submitted by Anonymous on ‎03-01-2022 07:10 AM

Over the past couple of days a number of our users are experience issues where a Power BI reprot in a published app is not loading visuals until the web browser is refreshed.

These are reports which have been used daily for months with no loading issues until this week.

Status: Delivered

Hi , @Anonymous 

Now that the problem is solved, I will modify the status to Delivered .

 

Best Regards,
Community Support Team _ Ailsa Tao

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48 Comments (48 New)
Comments
shadow9600
Frequent Visitor
‎03-01-2022 06:18 PM

Not for us. Steps to repeat blank screen:

  1. Open app with multiple reports - report page displays
  2. Click on another report in the app - report page displays
  3. Click on any other report, even the original one - blank page
  4. Click on any page of any report in the app - blank page
  5. Refresh browser window - report page displays, start over at step 1.

shadow9600_0-1646187472003.png

 

timgraham
Regular Visitor
‎03-01-2022 06:26 PM

@shadow9600 -- agreed, this is the behavior I went over with support and we made a trace of for them to investigate. 

 

@Anonymous -- will do on posting an update after I hear back from support again.

Anonymous
Not applicable
‎03-02-2022 12:22 AM

Same issue as reported and shown in the screenshot above.  Hoping for a quick resolution/explanation!

MikkelK
Frequent Visitor
‎03-02-2022 01:06 AM

Same issue here when we walk through the five steps explained by shadow9600. 
Hoping for a quick resolution.

chriswhite1
Regular Visitor
‎03-02-2022 03:03 AM

Same as above steps: The below error throws in the devtools console when you click from the first report to the second:

chriswhite1_0-1646218906333.png

Then any further report clicks loads a blank page, untill you refresh your browser

 

Anonymous
Not applicable
‎03-02-2022 03:59 AM

@shadow9600  - Can confirm the issue is reporducable with our tenant using the same steps you documented.

luisajara10
Frequent Visitor
‎03-02-2022 04:27 AM

Good day.
I also have the same problem, I must update the page (f5) to show the report in power bi.

 

 

Thank you if you post the solution.

boboroo
Frequent Visitor
‎03-02-2022 04:53 AM

Same problem for us. Doesn't matter which app in our organization we open, all behave the same. 

 

All apps have multiple Reports linked inside. It always happens when i switch from one "Section" / Report to another Section / "Report"

 

My users are going nuts currently about this. Hope there is a quick fix fast. Thanks

Anonymous
Not applicable
‎03-02-2022 05:17 AM

We are having the same issue, both in a published app and in the workspace. Every 3rd report clicked returns a blank page until you refresh.

Anonymous
Not applicable
‎03-02-2022 05:35 AM

@Anonymous Same issue for us. All published reports are BLANK until a broswer refresh.

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