Power BI Gateway - Invalid Credentials - SharePoint

[katecunn2212]

For the last couple of months at least once a week datasources connecting to sharepoint sources of data (lists and files) have kept "losing" the stored credentials and saying they are invaild. Once re-authenticated they run fine. 

- the credentials used are for a service account so the password does not expire

- the gateway is the most up to date version

- I have tried removing and re-adding each source

This issue is causing key reports to fail to refresh, and having to re-authenicate every week is not a solution

[Anonymous]

Hi @katecunn2212 

Is there any error message when your credentials are invalid ? Can you provide a screenshot of the page where you configured the data source ?

Best Regards,
Community Support Team _ Ailsa Tao

[katecunn2212]

Please see the error below, and i said though the credentials are not invalid as it is a service account, and when i re-authenticate it will be fine: