Power BI Desktop on Windows 11 through parallels on a Mac M1 crashing upon opening

[cynthiabucher]

Howdy friends,

3 year user here. I'm running an M1 Mac with 12.6.1 Monterey, Parallels Desktop 18, with Windows 11. Using Power BI 32 bit has worked well for me for a few months but lately it crashes upon opening about 90 percent of the time. I have allocated 8gb RAM.

("Something Went Wrong: External Component Has thrown An Exception") no other details given.

≈ I can only resolve this by uninstalling and reinstalling and then it will work for about .... a day.

I haven't switched to a PC because it's my work machine and they only give us Adobe Creative Suite (which I also use) on a Mac. Anyone have similar wonky things happening? I am having such a hard time!

[cynthiabucher]

Feedback Type:
Frown (Error)

Error Message:
External component has thrown an exception.

Stack Trace:
System.Runtime.InteropServices.SEHException
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.RunDialog(Form form)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>c__DisplayClass57_0.<ShowModal>b__0()
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.ShowModal(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.Ux.WindowService.ShowDialog(IDialog dialog)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.StartDialog.Show(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, IPowerBIQueryUIService queryServices, IReportManager reportManager, IAutoRecoveryManager autoRecoveryManager, ILegacyUIHost uiHost, IUIBlockingService uiBlockingService, IPowerBIWindowServiceFactory windowServiceFactory, IFileHistoryManager fileHistoryManager, IAuthenticationManager authenticationManager, IUpdateNotificationManager updateNotificationManager, IApplicationCommands applicationCommands, IPowerBISettings powerBISettings, IUISettings uiSettings, IEventAggregationService eventAggregationService, IPowerBITelemetryService telemetryService, IUrlOpener urlOpener)
at Microsoft.PowerBI.Client.Windows.MainWindow.<ShowStartDialog>d__96.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_3.<<RunApplication>b__12>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__116_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
External component has thrown an exception.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.PowerBIFormUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncException(IExceptionHandler exceptionHandler, Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
at System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
at Microsoft.PowerBI.Client.Windows.MainWindow.<ActivateMainWindow>b__116_0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass5_0.<Post>b__0(Object null)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.RunDialog(Form form)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.PowerBI.Client.Program.<>c.<RunApplication>b__5_13()
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_1.<RunApplication>b__4()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.RunApplication(String[] args)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

Error Code:
-2147467259 (0x80004005)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.115.842.0","ModuleName":"Microsoft.Mashup.Client.UI.dll","Component":"Microsoft.Mashup.Client.UI.Windows.DialogWindowBase","Error":"System.Runtime.InteropServices.SEHException","MethodDef":"ShowModal","ErrorOffset":"17"}

Snapshot Trace Logs:
C:\Users\cynmb\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShotc6f6073c-0094-47e6-b203-9c028d0bab1f.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\cynmb\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PQ_WebView2Connector
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_horizontalFusion
PBI_relationshipEditPane
PBI_setLabelOnExportPdf

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_NlToDax
PBI_optimizeTabRibbon
PBI_angularRls
PBI_onObject

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBIUserFeedbackServices_IsReported:
True

Formulas:

section Section1;

[v-yetao1-msft]

Hi @cynthiabucher 

Download the version of Power BI Desktop that matches the architecture (x86 or x64) of your Windows OS. Run the EXE installer and follow the setup steps.

Maybe you can update your Desktop to the latest version and try again .

Download Microsoft Power BI Desktop from Official Microsoft Download Center

Best Regards,
Community Support Team _ Ailsa Tao

[cynthiabucher]

Yes, I am indeed running the 32 bit required for my system, and I downloaded the exe from the official download center as noted.  I am having to uninstall and reinstall everytime it starts crashing again which is daily.

[paulfreeman]

@cynthiabucher  - did you manage to resolve this?

I'm experiencing the same issue on a newly built VM with the latest Power BI Download

[cynthiabucher]

I did - I uninstalled Power BI for the millionth time and downloaded it from the windows store again - instead of from the website, and it worked this time. Try that!