Power BI Desktop not opening any reports

[dazzl896]

Hi,

I have already reported this a few months ago but thought I would again to bring it to attention. Power BI from Microsoft Store is not allowing me to open any of my reports. Power BI download from the website works fine, but everytime a new update is pushed I have to go to my IT department for them to reinstall the app for me, and cannot update or amend any of my reports in the meantime, so the Microsoft Store version is much better. All of my reports give the following error when I open them: 

Feedback Type:
Frown (Error)

Timestamp:
2024-07-29T18:08:50.5262665Z

Local Time:
2024-07-29T19:08:50.5262665+01:00

Session ID:
dee22e62-0e69-4bd5-93e1-a187ed1e31e3

Release:
July 2024

Product Version:
2.131.1203.0 (24.07) (x64)

Stack Trace:
Microsoft.PowerBI.Client.Windows.Storage.FileOpenException
at Microsoft.PowerBI.Client.Windows.Services.LocalAnalysisServicesDatabaseCreator.<CreateAnalysisServicesDatabaseAsync>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.AnalysisServicesDatabaseCreatorFactory.<CreateAnalysisServicesDatabaseAsync>d__1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.PowerBIPackagingService.<Open>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.BiPackageOperationHandler.<LoadArtifact>d__24.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentArtifactManager.<ExecuteAndHandleFileOpenErrors>d__48.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentArtifactManager.<>c__DisplayClass33_0.<<OpenArtifactAndSetAsCurrent>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.<>c__DisplayClass13_0`1.<<BlockUIAndRun>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
at Microsoft.PowerBI.Client.Windows.Services.CurrentArtifactManager.OpenArtifactAndSetAsCurrent(IPowerBIWindowService windowService, IPowerBIArtifact artifactToOpen, IExceptionHandler exceptionHandler, Nullable`1 entryPoint)
at Microsoft.PowerBI.Client.CommandLineFileService.TryOpenOrCreateReport(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, Boolean forceCreate)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass7_0.<RunApplicationLegacy>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.131.1203.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Services.LocalAnalysisServicesDatabaseCreator+<CreateAnalysisServicesDatabaseAsync>d__6","Error":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenException","MethodDef":"MoveNext - PFE_SYSTEM,PFE_METADATA_LOAD_FAILED","ErrorOffset":"508","ErrorCode":"DataModelLoadFailed"}

InnerException0.Stack Trace:
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.ExecuteXmla(String xmla, ITelemetryService telemetryService)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.ImageLoadDatabaseFromPbix(String databaseName, String filePath, Uri dataModelPath, ITelemetryService telemetryService)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.LoadDatabaseFromPbix(String filePath, Uri dataModelPath)
at Microsoft.PowerBI.Client.Windows.Services.LocalAnalysisServicesDatabaseCreator.<CreateAnalysisServicesDatabaseAsync>d__6.MoveNext()

OS Version:
Microsoft Windows NT 10.0.22631.0 (x64 en-GB)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
70.1 GB

Private Memory:
287 MB

Peak Working Set:
712 MB

IE Version:
11.1.22621.0

User ID:
254ab15f-7acc-450e-b88d-85622973bc5d

Telemetry Enabled:
True

DPI Scale:
250%

Supported Services:
Power BI

[Anonymous]

Hi @dazzl896 ,

We understand what you are going through and we usually recommend users to use the Power BI Desktop downloaded from the official download link as compared to the version available in the MS store.
At this time, there is no feedback from other users who are experiencing similar issues to you, so

this issue may need to collect log files for further troubleshooting. Since community support engineers don't have that access, I would suggest opening a Support Ticket. If you are a Power BI Pro or Fabric licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you. 
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn