Anonymous's avatar
Anonymous
Not applicable
5 years ago
Status:
New

Power BI Desktop not loading past main splash screen

Power BI Desktop worked fine through Monday (7/19), but now it won't work anymore because starting yesterday, the application won't load. The application will show the main splash screen--the yellow ...
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PaulAnderson's avatar
PaulAnderson
Regular Visitor
4 years ago

I have the same issue. It ran up initially when I installed it.  I am logged onto the server as an administrator as well as running the application as an administrator.

I am looking for answers.  Currently looking over on:

Resolve issues when starting Power BI Desktop - Power BI | Microsoft Docs

Power BI known issues and troubleshooting - Power BI | Microsoft Docs

Environment

Running on Windows Server 2019 VM on Azure platform.  On the server we have SQL Server 2019 Developer edition, SSRS, and SharePoint 2019.  All software is up-to-date as of 11:34 on 6th April.  Micorosoft Products are set to update with Windows Update.

I am connecting over Remote Desktop.

Product Version

Product Version: 2.103.991.0 (22.03)

This was downloaded from Power BI Desktop—Interactive Reports | Microsoft Power BI

Suggested Fixes

I installed .NET Framework 4.8 but didn't fix this issue.

Further Diagnosis

Looking at SysInternals ProcMon - it just seems to be stuck in a loop in what is happening:

Modified Files When Run

The following files are modified locally when running.

 

 

<log>
settings.dat                                                   C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Crashpad\                                                              
metadata                                                       C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Crashpad\                                                              
watson_metadata                                                C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Crashpad\                                                              
7f867e1c-2736-4691-8fb0-4516874ebfd5.dmp                       C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Crashpad\reports\                                                      
FlightRecorderCurrent.trc                                      C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
master.vmp                                                     C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
msmdsrv.log                                                    C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
msmdsrv.port.txt                                               C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
ExcelMDX.0.asm.xml                                             C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
VBAMDX.0.asm.xml                                               C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
VBAMDXINTERNAL.0.asm.xml                                       C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
EXCELXLINTERNAL.0.asm.xml                                      C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
System.0.asm.xml                                               C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
Administrators.0.role.xml                                      C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
ActAsUsers.0.role.xml                                          C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
CryptKey.bin                                                   C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
000003.log                                                     C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Default\shared_proto_db\metadata\                                      
LOG                                                            C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Default\shared_proto_db\                                               
LOG                                                            C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Default\shared_proto_db\metadata\                                      
LOG                                                            C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Default\                                                               
LOG                                                            C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Default\Extension State\                                               
Local State                                                    C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\                                                                       
LOG                                                            C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Default\Site Characteristics Database\                                 
lockfile                                                       C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\                                                                       
Last Version                                                   C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\                                                                       
msmdsrv.ini                                                    C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
msmdsrv.bak                                                    C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\Data\   
pbiworkspace.lock                                              C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_7eb248c1-d957-433b-b190-515de47f7642\        
PBIDesktop.7824.2022-04-06T10-46-04-324555.log                 C:\Users\MYUSERNAME\AppData\Local\Microsoft\Power BI Desktop\Traces\Performance\                                                                               
</log>

 

 

Update 7th April 2022

I RDP'd to my server using a different account.  When I started Power BI Desktop - there was no issues.  It ran up fine.

Completed Ideas