Power BI Desktop freezes while working on it

[sgallo]

I have been working daily with power BI recently and it freezes at least 4 times a day. For freezing I mean that while dragging or changing some measures, it starts to load (the circular dots) but I can not do anything on it. If I try to close it from the task bar, then I can not press on "save" or "do not save". In other words I have to close it from the task manager and restart everything.

This issue is quite frustrating as I might lose a lot of time trying to recover the work done and re-do it.

I have the latest update of PowerBI Desktop. However, my laptop is not the most powerful as the processors is an "intel core i5". Could it be an hardware issue?

Thanks

[mark_endicott]

@sgallo - Lots of users reporting this at the moment, see this thread 

https://community.powerbi.com/t5/Issues/Power-BI-Desktop-freezes-10-times-a-day/idi-p/2258411

suggest you raise an MS support ticket to add weight to the cause. 

[v-robertq-msft]

Hi,

Have you turned on the “Power BI Desktop infrastructure update preview feature” in the desktop setting?

If so, a similar issue has been reported internally, so stay tuned.

Problem description: When trying to launch Power Bi Desktop, it throws a frown error when the Power BI Desktop infrastructure update preview feature is enabled but if we disable this feature PBI Desktop launches as expected.

ICM: 279388210

As a temporary workaround, I suggest you to go to the setting to turn off the option “Enable infrastructure update preview feature” to make this issue disappear:

I will update here once I get any information.

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[mark_endicott]

@v-robertq-msft - Thanks, I have disabled that feature (I dont remember enabling it) to see if it improves matters. I'm getting the crash when a desktop file has been open but unused for a while, and upon returning to it, it usually happens when I then add a measure to a chart or change a filter. Will update if this does not solve the issue. 

[mark_endicott]

@v-robertq-msft - Bit of feedback, that solution has not worked, my Desktop files are still freezing if used after a period of in-activity. It can be any action that causes this, such as filtering a chart, adding a measure to a visualisation. 

I dont have a ticket raised with support, as it would be difficult to display to the team on a call. Is there any progress to report on your side?

[sgallo]

@v-robertq-msft thanks for the feedback but it did not change anything. I am still facing the freezing issue at least a few times a day. It used to be just when I left Power BI open and untouched but now it happens also while I am actively working on it.

For the moment I have set an alarm every 15 mins to save the document in order to be sure to not lose any work done