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Power BI Desktop crash - March 2023 Release version 2.115.663.0 (x86)

Hallow everyone,

 

after updating Power BI desktop from version 2.114 (Feb 2023 Release) to the March 2023 version, the app crashed immediately on startup giving an error that an external component has thrown an exception. the application is installed on a windows server 2012 R2, some error details are below.

I thought I would roll back to Dec. 2022 version to see if it works, I unfortunatlly don't have the 2.114 setup file anymore.

 

Please help.

 

Feedback Type:
Frown (Error)

Timestamp:
2023-03-15T08:47:28.9016104Z

Local Time:
2023-03-15T11:47:28.9016104+03:00

Session ID:
7cfb7f39-7cf7-44db-8be6-d6e192c4b1e2

Release:
March 2023

Product Version:
2.115.663.0 (x86)

Stack Trace:
System.Runtime.InteropServices.SEHException
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.RunDialog(Form form)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>c__DisplayClass57_0.<ShowModal>b__0()
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.ShowModal(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.Ux.WindowService.ShowDialog(IDialog dialog)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.StartDialog.Show(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, IPowerBIQueryUIService queryServices, IReportManager reportManager, IAutoRecoveryManager autoRecoveryManager, ILegacyUIHost uiHost, IUIBlockingService uiBlockingService, IPowerBIWindowServiceFactory windowServiceFactory, IFileHistoryManager fileHistoryManager, IAuthenticationManager authenticationManager, IUpdateNotificationManager updateNotificationManager, IApplicationCommands applicationCommands, IPowerBISettings powerBISettings, IUISettings uiSettings, IEventAggregationService eventAggregationService, IPowerBITelemetryService telemetryService, IUrlOpener urlOpener)
at Microsoft.PowerBI.Client.Windows.MainWindow.<ShowStartDialog>d__96.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_3.<<RunApplication>b__12>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__116_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Error Code:
-2147467259 (0x80004005)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.115.663.0","ModuleName":"Microsoft.Mashup.Client.UI.dll","Component":"Microsoft.Mashup.Client.UI.Windows.DialogWindowBase","Error":"System.Runtime.InteropServices.SEHException","MethodDef":"ShowModal","ErrorOffset":"17"}

OS Version:
Microsoft Windows NT 6.3.9600.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 528049]

Peak Virtual Memory:
1.58 GB

Private Memory:
519 MB

Peak Working Set:
687 MB

IE Version:
11.0.9600.20874

User ID:
4259c6c6-f912-426e-8a86-b621577bd7f5

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Enabled Preview Features:
PBI_enableWebView2
PQ_WebView2Connector
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_horizontalFusion
PBI_relationshipEditPane
PBI_setLabelOnExportPdf

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_NlToDax
PBI_optimizeTabRibbon
PBI_angularRls
PBI_onObject

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

Status: Accepted

Hi all,

 

Update:

 

Power BI released the latest version 2.115.842.0 64-bit (March 2023) , please download it to see if the problem still exists.

 

Download Microsoft Power BI Desktop from Official Microsoft Download Center

 

----------------------------------------------------------------------------------------------------------

 

We have seen this issue submitted by engineers on our internal platform to the product team.

 

Problem: After installing Power BI Desktop "March 2023 Update (2.115.663.0) " version, there was a startup error "External Component has thrown an exception" 


They have been aware of the issue and the engineers will do their best to resolve it. I will update here if there is any progress, so please be patient. 

 

Best regards.
Community Support Team_ Caitlyn

Comments
v-xiaoyan-msft
Community Support
Status changed to: Investigating

Hi  all,

 

We have seen this issue submitted by engineers on our internal platform to the product team.

 

Problem: After installing Power BI Desktop "March 2023 Update (2.115.663.0) " version, there was a startup error "External Component has thrown an exception" 


They have been aware of the issue and the engineers will do their best to resolve it. I will update here if there is any progress, so please be patient. 

 

Best regards.
Community Support Team_ Caitlyn

 

KristiMcKenz
New Member

Our org is experiencing this as well. No resolution. @v-xiaoyan-msft 

Feemor
New Member

We are experiencing it widely across our user community too. 

Dedde
Regular Visitor

and to add: sometimes Power BI is opening, pretending everything is ok, but will shut itself down when I'm switching to the Power Query. This happens on my desktop and on my laptop aftyer March 2023 update....

Rgoodman
New Member

This is happening at our company as well, its trickling in as updates push.  This started Wed of last week.

boonewebb
New Member

We are having widespread issues with the same errors as described in the original posting. For our org, it started popping up last Wednesday the 15th and has progressively gotten worse. Currently, Power BI desktop will not open at all for many of our users.

Stafford
New Member

I cannot open Power BI Desktop either. I had no issues last week. 

Feedback Type:
Frown (Error)

Error Message:
External component has thrown an exception.

Stack Trace:
System.Runtime.InteropServices.SEHException
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.RunDialog(Form form)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>c__DisplayClass57_0.<ShowModal>b__0()
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.ShowModal(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.Ux.WindowService.ShowDialog(IDialog dialog)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.StartDialog.Show(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, IPowerBIQueryUIService queryServices, IReportManager reportManager, IAutoRecoveryManager autoRecoveryManager, ILegacyUIHost uiHost, IUIBlockingService uiBlockingService, IPowerBIWindowServiceFactory windowServiceFactory, IFileHistoryManager fileHistoryManager, IAuthenticationManager authenticationManager, IUpdateNotificationManager updateNotificationManager, IApplicationCommands applicationCommands, IPowerBISettings powerBISettings, IUISettings uiSettings, IEventAggregationService eventAggregationService, IPowerBITelemetryService telemetryService, IUrlOpener urlOpener)
at Microsoft.PowerBI.Client.Windows.MainWindow.<ShowStartDialog>d__96.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_3.<<RunApplication>b__12>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__116_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
External component has thrown an exception.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.PowerBIFormUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncException(IExceptionHandler exceptionHandler, Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
at System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
at Microsoft.PowerBI.Client.Windows.MainWindow.<ActivateMainWindow>b__116_0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass5_0.<Post>b__0(Object null)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.RunDialog(Form form)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.PowerBI.Client.Program.<>c.<RunApplication>b__5_13()
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_1.<RunApplication>b__4()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.RunApplication(String[] args)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


Error Code:
-2147467259 (0x80004005)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.115.663.0","ModuleName":"Microsoft.Mashup.Client.UI.dll","Component":"Microsoft.Mashup.Client.UI.Windows.DialogWindowBase","Error":"System.Runtime.InteropServices.SEHException","MethodDef":"ShowModal","ErrorOffset":"17"}

Snapshot Trace Logs:


Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:


Enabled Preview Features:
PBI_enableWebView2
PQ_WebView2Connector
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_horizontalFusion
PBI_relationshipEditPane
PBI_setLabelOnExportPdf

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_NlToDax
PBI_optimizeTabRibbon
PBI_angularRls
PBI_onObject

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

lexiepainter
New Member

Hi there! 

 

I am experiencing the same issue as well. I have Power BI version 2.115.663.0. It is affecting my entire team. 

dMoy
New Member

Multiple people in my organization are also impacted by this issue.

PaulMew
New Member

Yep, same issue here, application just closing after a few minutes.   Had to go back to the Feb '23 version which seems to be ok... 🤞

 

I like the way this has been raised in multiple different threads, all with a copy and paste response from Community Support saying that it must be an issue specificly on the OP's side as they've not seen it raised anywhere else 🙄.