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Power BI Desktop WebView2 crash

Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at pbidesktopwebview2issues@service.microsoft.com

Status: Delivered

Hi all ,

We have noticed your problem, this problem is mostly related to the environment, usually anti-virus and code integrity conflict, or webview2 should be upgraded, you can refer to this document below.

Resolve startup issues with Power BI Desktop - Power BI | Microsoft Learn

If the problem still exists, you need to collect logs for further troubleshooting.Since community support engineers don't have that access, I would suggest opening a Support Ticket. And a dedicated Microsoft engineer will come to solve the problem for you.

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,
Community Support Team _ Ailsa Tao

Comments
Panalyst
Regular Visitor

@v-xinruzhu-msft 

@v-jialluo-msft 

@v-yinliw-msft 

 

All, I keep on getting this error (see below), after 15-30 seconds Power BI desktop, is this a program/server issue or issue specific to my circumstance? Furthermore how can this get resolved?

Panalyst_0-1669899232165.png

Thanks!

Brenda-22
New Member

Hello team ,i was trying to install power BI and i cant open it my web2viewer has a problem.Any help please.

Anonymous
Not applicable

I am experiencing this issue while desktop app is in use.

 

w2.jpg

 

 

 

 

SDisley
Regular Visitor

Will this be fixed one day!?!? I can now no longer open more than one pbix as the app dies and each time I fire up the app it is eating resource!

 

SDisley_0-1670517068776.png

 

PHoupt
New Member

Experienced this and received the error message but had been reading a pdf for some time and I'm not sure what precipitated the message in BI.

welingtonnascim
New Member

I have this problem and I can't solve it in any way. When will they fix this error?

welingtonnascim_0-1673462521325.png

 

 

 
DRynkowski
New Member

I got the error opening the App under Windows 11 but the second time I opened the same .pbix it worked without error

MikeBresnan
Helper I

I'm getting this error intermittantly again. For a while i wasn't and thought it might have been fixed. i guess not...

kcc
Regular Visitor

Just ran into this issue.

Caused a full freeze and crash of the program. Losing all unsaved work.

This NEEDS to be fixed

Anonymous
Not applicable

I just started getting this issue - about 24 hours ago.  It happens when I am trying to paste DAX in from Notepad++ into a new calculated column.  I can type quite happily the same code.

Strange thing (from my prespective anyway) is that I could create a new table  by clicking "Enter Data" and paste the data for this table from Excel.