Skip to main content
Showing results for 
Search instead for 
Did you mean: 

Find everything you need to get certified on Fabric—skills challenges, live sessions, exam prep, role guidance, and more. Get started

Power BI Desktop WebView2 crash

Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at

Status: Delivered

Hi all ,

We have noticed your problem, this problem is mostly related to the environment, usually anti-virus and code integrity conflict, or webview2 should be upgraded, you can refer to this document below.

Resolve startup issues with Power BI Desktop - Power BI | Microsoft Learn

If the problem still exists, you need to collect logs for further troubleshooting.Since community support engineers don't have that access, I would suggest opening a Support Ticket. And a dedicated Microsoft engineer will come to solve the problem for you.

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support:

For how to create a support ticket, please refer to


Best Regards,
Community Support Team _ Ailsa Tao

Resolver I

I get this webview error when opening Power BI desktop for the first time after changing monitors (moving laptop between home and work with different monitor setup).


I have to end the power bi task in task manager then can restart it and it's fine.

Regular Visitor
Hi folks,
WebView2 is the worse nigthmare we have ever had with Power BI
So far these days (October 2022) in our compeny we still have huge problems, several times every day, with Power BI desktop CRASHING due tu WebView2. Specially when we attempt to save the pbix file, or even at any time while working on the model.  It just crash and crash and crash!!!!!!
Crash WebView2 and Power BI.png
Do you know anything about this? how can we fix this?
If we disable infrastructure update, PowerBi Desktop does not work properly
Not applicable

I am also having this problem. It has crashed several times.

Regular Visitor

I had a .pbix file open, tabbed over to another app broiefly, came back, the PBI window was grey with this message in, that routes to this page - Microsoft guys, this seems to have been going on for most of the year, please resolve!

Helper II

WEBVIEW2 crashes PBI Desktop multiple times a day.  This is apparently an old problem that was fixed at somepoint and then broken again.

Regular Visitor

Started to get this error today 


i am trying to paste a formula for a new column from notepad or notepad++ 

this is fundemental stuff .......

Helper II

This problem occured after my laptop hibernated. On powering up the next day, the whole of Windows was iffy and awkward, displaying a blank screen and not responding to things like ALT+TAB, CTRL+ESC, etc. On trying to restart via CTRL+ALT+DEL, WebView2 was preventing it. After a minute or two, Windows decided to hand control back to me and work mostly correctly. But PowerBI remained unhappy and gave this error.

New Member

PBI desktop is constantly crashing and giving the webview2 error.


Seems like this has been going on for some time Microsoft - PLEASE RESOLVE THIS THE PRODUCT IS UNUSABLE

Regular Visitor

I experience this every time while I'm working on Power BI desktop. It is becoming more frequent and it only allow me to use less than an hour then it will crash and show this Webview error. When will this be fixed, I'm really becoming frustrated when would like to use Power BI.

Not applicable

Please fix this Webview2 error, it was working normally for the past 1-2 months and suddenly it is back again! I think instead of changing the visual features of the Power BI (yellow to green buttons), you guys need to work more on the stability. STOP MAKING REDUNDANT CHANGES!!!