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jaap_olsthoorn

Perpetual spinning circles when loading 4+ reports

Submitted by Advocate II on ‎09-01-2022 05:43 AM

Hi there!

 

This issues seems to occur only when I have several reports open already (like 4 at least?) in powerBI desktop. When I open a new report, it will load the background, but all other elements will have a spinning circle, even static elements like images loaded directly into the file. 

 

The only pattern I have been able to find is that it only happens when I already have some reports open. I have to kill this report and close all other reports before I am able to open a report and hanve it load again.

perpetual refresh.gif

Status: Investigating

Hi @jaap_olsthoorn,

 

May I know the size of your computer Memory and the size of your four reports? What’s the connection mode of them? Are the data used by them large?

 

When you open your report, the data model of it will be loaded into the memory and it will be uncompressed so its size may grow to even tens of its original size. In addition, something like queries need the usage of memory as well. If there are too many queries need to handle, then the performance will be slow.

 

Best Regards,

Community Support Team _ Caiyun

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3 Comments (3 New)
Comments
v-cazheng-msft
Community Support
Community Support
‎09-02-2022 01:39 AM
Status changed to: Investigating

Hi @jaap_olsthoorn,

 

May I know the size of your computer Memory and the size of your four reports? What’s the connection mode of them? Are the data used by them large?

 

When you open your report, the data model of it will be loaded into the memory and it will be uncompressed so its size may grow to even tens of its original size. In addition, something like queries need the usage of memory as well. If there are too many queries need to handle, then the performance will be slow.

 

Best Regards,

Community Support Team _ Caiyun

jaap_olsthoorn
Advocate II
Advocate II
‎09-05-2022 12:04 AM

I have 24 GB of memory, I checked, and that is not the issue. The reports themselves are really small, < 10 MB, except for the master file report, which is 80 MB, still tiny. In memory they are quite a bit bigger of course: between 400 mb and 800 mb.

 

The reports connect to the powerBI service, where they connect to a powerBI report file (350 MB). The bigger file (80mb) is that report file with a limited data set, which connects using the postgres connector.

 

It's not being slow. I can wait for hours and nothing will change, but I can close and reopen the same 4 files and everything will be just fine. This is not a memory issue.

jaap_olsthoorn
Advocate II
Advocate II
‎09-05-2022 12:06 AM

Another reason we know it's not just being slow: Like I said, some of the visuals it's trying to load are static images contained in the file. So the problem does not lie in the connection to the powerBI service or datasets or query difficulty etc. It's something in powerBI desktop itself.

Idea Statuses