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PBI Freezes when clicking on Bookmarks Pane

Hi, everytime I click on the Bookemars Pane in PBI the application just freezes and after a couple minutes it closes.

 

Can anyone help me please?

 

Here I'm pasting the information from the error message:

 

Feedback Type:
Frown (Error)

Timestamp:
2019-11-15T16:35:15.7200949Z

Local Time:
2019-11-15T10:35:15.7200949-06:00

Session ID:
d679ff1a-4da7-41f7-b96d-be458db2a948

Release:
November 2019

Product Version:
2.75.5649.582 (19.11) (x64)

OS Version:
Microsoft Windows NT 10.0.17763.0 (x64 es-ES)

CLR Version:
4.7 or later [Release Number = 528049]

Peak Virtual Memory:
41.5 GB

Private Memory:
1.69 GB

Peak Working Set:
1.9 GB

IE Version:
11.805.17763.0

User ID:
91369bc2-b7a0-45a9-9098-27d5059866e2

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Snapshot Trace Logs:
C:\Users\gmedin1\Microsoft\Power BI Desktop Store App\FrownSnapShot314758028.zip

Model Default Mode:
Import

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_showIncrementalRefreshPolicy
PBI_qnaLiveConnect
PQ_AIInsightsFunctionBrowser
PBI_realTimeRefresh
PBI_userFavoriteResourcePackagesEnabled
PBI_personalVisualizationPaneEnabled
PBI_QueryDiagnostics
PBI_showMinervaRibbon
PBI_showMinervaViewNavigator
PBI_decompositionTree

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
125%

Supported Services:
Power BI

Status: New
Comments
v-qiuyu-msft
Community Support

Hi @gmedin1

 

Did the issue happen with all reports or only this specific report? 

I tested on my side but not able to reproduce the issue. Would you please share detail steps with us to reproduce the issue? 

 

Best Regards,

Qiuyun Yu

Eliasaki92
Advocate II

I am facing the same issue. Not on every report but on a specific one. It worked perfectly before the December update. I have appx. 20 bookmarks in this report. Now if I click on View and activate the bookmark pane, PBI Desktop freezes and stops working. I had to kill the process with the taskmanager, since PBI did not react even after 10 min.. 

Drunprofits
Frequent Visitor

Getting the same with Bookmarks on reports  as of 05 May 20 ..

 

When I try to view bookmakrs the reports freeze and the CPU and memory usage goes through the roof 

 

the reports  were previously fine and have been in use for a year so this is an issue with Power BI and not the eprots

 

 have to force PBI to shut using task manager.

 

 

I have not changed the reports ...trying to reinstall PBI to see if thaty helps

 

Drunprofits
Frequent Visitor

I'll answer my own issue

 

reinstalled the March 20 PBI update and all working fine: no idea why the issuse started but bookmarks now showing fine and can be eidted  and PBI running much faster again ( it had become sluggish)