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odl001

Overall Metric Status Showing Different from the Check-in

Submitted by on ‎02-14-2024 09:55 PM

Hi,

 

I have a KPI which is showing a different overall status as compared to the latest check-in. 

 

odl001_0-1707976325200.png

 

These are the rules I've setup and it is working properly on the check-ins. I would expect that the overall status would also show "Within threshold" in this instance, but why is it showing as "Off track"?

odl001_1-1707976392900.png

 

Status: Delivered
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3 Comments (3 New)
Comments
Anonymous
Not applicable
‎02-15-2024 09:29 PM

Hi @odl001 

Can you turn on the Show targets in the KRI ? Can you also provide the History for reference ?

 

Best Regards,
Community Support Team _ Ailsa Tao

odl001
Regular Visitor
‎02-19-2024 03:45 AM

Hi @Anonymous 

I think I found the root cause. The issue is that the overall status looks at the final target rather than the milestone target. I have multiple milestones (monthly targets) and a final target (which is the accumulated end of Financial Year target), and the check-ins seem to be perfectly working well with the milestones, but not with the overall.

Anonymous
Not applicable
‎02-20-2024 06:55 PM

Hi  @odl001 

I am so glad that you  have found the reason . Thanks for your feedback so that the users with the same issue can fix their doubts via your feedback . Thanks a lot !

 

Best Regards,
Community Support Team _ Ailsa Tao

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