New Member

4 years ago

Status:

Done

On-premise gateways down and not usable

Hello.

This morning all refreshes through our on-premise gateway have failed. When we try to manage the gateway, we receive this error.

I know that this is affecting not just ourselves (https://www.reddit.com/r/PowerBI/comments/r84cr4/all_gateways_suddenly_down_and_unusable/)

Can you please investigate?

Thanks

3 Comments

v-yingjl
Community Support
4 years ago
Status changed:
New
to
Investigating
Have found this error message internal based on the information: PowerBIErrorCode: UnknownError

Perhaps you can check whether it is a temporary issue or continous issue in Power BI Service.

Also, you can try to check your gateway status on gateway app or try to update/re-install the gateway to the latest version and re-configure the data souce in gateway settings to check it again.

Best Regards,
Community Support Team _ Yingjie Li
JMahoneyNZ
New Member
4 years ago
Thanks. This can be resolved. It was an issue that Microsoft resolved that day. Received this:
v-yingjl
Community Support
4 years ago
Status changed:
Investigating
to
Done
Glad to hear that this issue has been resolved and would close this thread.

Best Regards,
Community Support Team _ Yingjie Li

Completed Ideas