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On premise gateway not showing up in Microsoft Fabric

Hi,
I am trying to create a On-Premise data gateway(Standard) on an Azure VM or my local machine, which is connected to the on prem SQL server via a VPN. I have tried reinstalling the on-premise gateway multiple times on different machines, and always get this after installing.

SauravRajJoshi_0-1719315865353.png

 

All the documents and videos show this instead:

SauravRajJoshi_1-1719315944619.png

 

The permissions I have are:

permissions.png

 

In Microsoft Fabric:

SauravRajJoshi_3-1719316225927.pngSauravRajJoshi_4-1719316248194.png

The gateway is not listed on Fabric, can't find it on Gateway Cluster name dropdown either.

 

Is there any solution to this?

 

 

Status: Accepted

Hi  @SauravRajJoshi ,

 

We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

 

Best regards.
Community Support Team_Caitlyn

 

 

 

Comments
Suyeshshr
New Member

Got the same issue please help

amrit_phuyal
New Member

Hey  @SauravRajJoshi   Our team has same issue. Hope Fabric team will resolve it soon. 

sabinkr
New Member

while try to solve your query, I got the same problem

v-xiaoyan-msft
Community Support
Status changed to: Accepted

Hi  @SauravRajJoshi ,

 

We have seen on the internal platform that other engineers have reported this issue and submitted it.
The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient.

 

Best regards.
Community Support Team_Caitlyn

 

 

 

SauravRajJoshi
Frequent Visitor

Thank you @v-xiaoyan-msft.

An update is, I tried with a local account on Trial Capacity, and it worked with that account. It just doesn't work with my company's account, also the tenant we are using is a government one with capacity F4, could this be an issue?