On-Premises Data Gateway gets disconnected/offline

[Anonymous]

The On-Premises Data Gateway gets disconnected all of the sudden throwing the error - "The data source is inaccessible because the gateway is unreachable". And even if we try to restart the services, it gets stuck and shows - "Windows could not stop the on-premises data gateway services on local computer" and after couple minutes it stops responding.

To start the on-premises data gateway again, we need to first end the on-premises task from the task manager and then again start the On-Premises Data Gateway services. It will run smoothly for some time but it'll again get stuck with the same issue described above.

FYI - we have the latest version of On-Premises Data Gateway - October 2021

[v-robertq-msft]

Hi, 

I think you should first check if the crash down of the on-premise gateway is due to the large resource consumption. As a result, your local computer has no remaining resources to run this service. You can go to the task manager to check:

What’s more, if you still have a problem, I suggest you to uninstall the gateway from your PC to install the latest version again and restore the original gateway to it:

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-migrate

Thank you very much!

Best Regards,

Community Support Team _Robert Qin