Vishnu_Jalagam's avatar
Vishnu_Jalagam
New Member
5 years ago
Status:
Investigating

On Premise Gateway Service - Not starting automatically after server reboot

Hi Team,

 

I am using latest version of On-Premise Gateway. On Premise Gateway Service is not starting automatically after server reboot even though we set Start Up type as Automatic. 

Anyone faced this issue before ?

 

 

3 Comments

  • v-yingjl's avatar
    v-yingjl
    Icon for Community Support rankCommunity Support

    Hi Vishnu_Jalagam ,

    Could not reproduce it in my side as far as my test. When I set the gateway service to automatically and restart the server, the service would start.

     

    Try to restart the gateway service or refer this similar thread.

     

    Best Regards,
    Community Support Team _ Yingjie Li

  • I have this issue as well and need some help to solve it.

     

    After a fresh system reboot, the On-Prem Gateway Service is not starting and our PowerBI refreshes will fail continuously until I login to the workstation where the gateway is installed.

     

    Oddly if I then log out of that computer entirely (not just lock my screen but fully sign-out), the Gateway Service will continue running and my PowerBI refreshes continue working just fine.