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Vishnu_Jalagam

On Premise Gateway Service - Not starting automatically after server reboot

Submitted by on ‎10-18-2021 12:52 PM

Hi Team,

 

I am using latest version of On-Premise Gateway. On Premise Gateway Service is not starting automatically after server reboot even though we set Start Up type as Automatic. 

Anyone faced this issue before ?

 

 

Status: Investigating
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3 Comments (3 New)
Comments
v-yingjl
Community Support
Community Support
‎10-18-2021 10:57 PM

Hi @Vishnu_Jalagam ,

Could not reproduce it in my side as far as my test. When I set the gateway service to automatically and restart the server, the service would start.

 

Try to restart the gateway service or refer this similar thread.

 

Best Regards,
Community Support Team _ Yingjie Li

v-yingjl
Community Support
Community Support
‎10-18-2021 10:57 PM
Status changed to: Investigating
 
CmdrKeene
Helper IV
Helper IV
‎04-12-2022 01:03 PM

I have this issue as well and need some help to solve it.

 

After a fresh system reboot, the On-Prem Gateway Service is not starting and our PowerBI refreshes will fail continuously until I login to the workstation where the gateway is installed.

 

Oddly if I then log out of that computer entirely (not just lock my screen but fully sign-out), the Gateway Service will continue running and my PowerBI refreshes continue working just fine.

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