JsyDan's avatar
JsyDan
Frequent Visitor
2 years ago
Status:
Done

New Card Visual - Working on Desktop - Disappears / reverts to normal card when published

New Card Visual - Working on Desktop - Disappears / reverts to normal card when published.

This was working fine for weeks, multiple reports using this card, and they are suddenly not working when published. (New Card visual doesn't even show in the online editor for the report)

Please help.

3 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi  JsyDan ,

     

    Please check the screenshot of my test below, I wasn't able to reproduce your problem. Is there a problem with my reproduction steps, can you provide a sample sreenshot or a detailed reproduction step? (Please be careful not to include sensitive information)

     

     

    My test version:

    2.122.746.0 64-bit (October 2023)

    Service version:13.0.22007.65

     

    Best regards.
    Community Support Team_Caitlyn

  • JsyDan's avatar
    JsyDan
    Frequent Visitor

    Anonymous Thanks for the response. The issue resolved itself without any changes. 

    For the last week my dashboards through web were not displaying the new card and then last night they started working again and I had changed nothing.

    Very odd but happy its working, sorry I can't provide any better information.

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi JsyDan ,

     

    Glad that your issue has been solved, this thread is closed for now.

     

     

    Best regards.
    Community Support Team_Caitlyn