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TiCordeiro

Map not working on email subscription

Submitted by on ‎10-18-2022 05:27 AM

We have noticed that since the October 15th, we are no longer receiving emails with the map object animated on the report.

When we access the report on cloud everything works well, also when we export the page using pdf format.

 

This issue happens with all our reports. It seems to be a problem with the image format exportation.

 

 

 

 

 

 

Status: Accepted
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32 Comments (32 New)
Comments
bmiclette
Regular Visitor
‎10-20-2022 08:59 AM

@Ninof thanks for trying this out! 😞

Elmore
Regular Visitor
‎10-20-2022 03:06 PM

We are having the same issue with maps not showing data when sent as a subscription.

yardley_7
New Member
‎10-21-2022 06:32 AM

I have tried on several browsers and the issue remains. Exporting via the Desktop app is working fine but exporting to PDF or PPT via the Power BI Service is the issue. It is just defaulting to the global map when exported every time. Very frustrating

scotjn1
Helper I
Helper I
‎10-26-2022 08:47 AM

Hello,

We have also started having this issue with the Map visual recently when exporting PDF output from pbix files saved in a powerbi.com workspace.  We're not using a browser to initiate the export; we are using PowerBI Rest API to export in PDF format.

 

Please ignore the orange text box in my attached image; I had to add that to squash all of the end-user questions I started getting about the map.

 

Thanks,

Jacob

 

 

same report export, before & aftersame report export, before & after

mclauchr
Regular Visitor
‎10-27-2022 11:43 AM

I am encountering the same issue with the email subscription preview (.png) for a report that contains a filled map visual.  Card visuals are rendering appropriately.  Verified that there is no RLS and that the Global --> Security --> Map and Filled Map Visuals option is checked within the pbix file.  The maps render appropriately when I view the report directly within Power BI online.

 

The preview file map visuals have been rendering appropriately over the past 5 months.  They stopped working on October 15th, 2022.  We have tried re-creating the subscriptions in Power BI online; which was unsuccessful.

mclauchr_0-1666896216841.png

 

Any assistance would be greatly appreciated.

we4get
Advocate I
Advocate I
‎10-27-2022 11:51 AM

@Anonymous 

 

Hi Ailsa,

 

No updates on this other than more users reporting the same issue. Does one of us need to raise a ticket or is this something you can progress?

 

Thanks in advance. 

 

Rob

 

 

bmiclette
Regular Visitor
‎10-27-2022 11:52 AM

Yes! Let's escalate to 

 

bmiclette_0-1666896767517.png

 

RaphaelFaeh
Regular Visitor
‎10-28-2022 07:53 AM

+1 to "please investigate this", it is really blocking for our customers as we cannot provide them with automated exports at the moment 😅

Anonymous
Not applicable
‎11-01-2022 02:16 AM

Hi @TiCordeiro 

This issue has been submitted to ICM , the ID is 343344031 . If there is any progress, I will come back to update .

 

Best Regards,
Community Support Team _ Ailsa Tao

Artur_Torres
Regular Visitor
‎11-01-2022 07:12 PM

Same problem when I tried to export to PPTX....

 

I tried with the following browsers:

  • Chome
  • Firefox
  • Safari
  • Brave

 

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