Map not working on email subscription

[TiCordeiro]

We have noticed that since the October 15th, we are no longer receiving emails with the map object animated on the report.

When we access the report on cloud everything works well, also when we export the page using pdf format.

This issue happens with all our reports. It seems to be a problem with the image format exportation.

[Jacopo_Ferrara]

Ciao,

I have the same problem.

Thanks,

Jacopo Ferrara

[RaphaelFaeh]

Hi @v-yetao1-msft 

It has been three weeks now since this has been submitted, and I just verified the issue still exists.

Are there any news available?

Thanks,

Raphael

[jimbob2285]

Hi

On November 25th, I;m gettign the same problem, when exporting to PDF or PowerPoint and on Subscriptions

Does anyone know if there's been any update from Microsoft on this issue?

Thanks

[we4get]

Good Morning,

I exported a report this morning and seems that this issue has been resolved. Can anyone else confirm they get same results?

Regards

Rob

[jimbob2285]

Hi Rob

Yes, our weekly subscriptions ran on Monday morning and it seems to be fixed, it wasn't working last Monday (Nov 28th), but it is working this Monday (Dec 5th) - I've also exported to PowerPoint and PDF, which is working too

Cheers

Jim

[bmiclette]

Confirmed! 

[RaphaelFaeh]

I just tried an export, and I can confirm the map visuals show the actual data again - it seems the issue has been resolved

[we4get]

😁Thanks all

[Chris-Mc]

Please help!!

After a month of sending a reports containg a map, the issue on this thread has occured.  I have neen trying ot ascrtain the issue for a week but cant resolve it

When the map is viewed within power bi, it is fine

but when it is sent via email using "subscribe to report" or exported it appears per below

is there a solution or work around?

[jimbob2285]

Have you tried adding it to a new subscription to see if that works, I sometimes get subscriptions that go a bit squiffy for no apparent reason and have to be deleted and re-added