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Can someone please help with a query that I had related to my Power BI Pro account. Recently I had to hard-reset my phone, and lost the authenticator app sign-in.
Unfornutely I had setup only that way to login to my account, and now I am locked-out of it entirely.
Even to raise a support request I need to login, which is not feasible following this issue.
This Pro account that I have is an individual personal subscription, so there is no admin to it.
Any help to get this resolved?
Hi @pmvidwans ,
we recommend that you Enable users to unlock their account or reset passwords using Azure Active Directory self-service pa.... If you forgot your own password, follow the steps in Forgot sign-in password to Microsoft 365, Azure, or Intune to recover your password.
To troubleshoot other sign-in issues, review the solutions listed in You can't sign in to Microsoft 365, Azure, or Intune.
If it doesn't help .
You can also use the following resources to contact Support:
The link of Power BI Support: Support | Microsoft Power BI
For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community
Best Regards,Community Support Team _ Caitlyn
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