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Issue with Business login

Hi All,

 

My idea will help solve a huge pain!

If you lose your phone with the Power BI authenticator, the system will offer no other option to log in. See the image below, no other log in options are offered.

Microsoft needs to offer more options such as OTP as phone numbers and emails. 

For instance, it's been months that my company cannot log in and Microsoft support is just impossible to reach.

 

Murzao_0-1673478348048.png

 

Thank you

 

Status: Investigating

Hi @Murzao ,

 

An organization might need to use an emergency access account in the following situations:

  • The administrators are registered through Azure AD Multi-Factor Authentication, and all their individual devices are unavailable or the service is unavailable. Users might be unable to complete Multi-Factor Authentication to activate a role. For example, a cell network outage is preventing them from answering phone calls or receiving text messages, the only two authentication mechanisms that they registered for their device.

Manage emergency access accounts in Azure AD 

 

Or you may refer :

Back up and recover account credentials in the Authenticator app - Microsoft Support

 

Best regards.
Community Support Team_ Caitlyn

Comments
v-xiaoyan-msft
Community Support
Status changed to: Investigating

Hi @Murzao ,

 

An organization might need to use an emergency access account in the following situations:

  • The administrators are registered through Azure AD Multi-Factor Authentication, and all their individual devices are unavailable or the service is unavailable. Users might be unable to complete Multi-Factor Authentication to activate a role. For example, a cell network outage is preventing them from answering phone calls or receiving text messages, the only two authentication mechanisms that they registered for their device.

Manage emergency access accounts in Azure AD 

 

Or you may refer :

Back up and recover account credentials in the Authenticator app - Microsoft Support

 

Best regards.
Community Support Team_ Caitlyn