Issue opening Report Template

[benjaminhanna]

Feedback Type:
Frown (Error)

Timestamp:
2019-12-11T14:35:35.6365928Z

Local Time:
2019-12-11T08:35:35.6365928-06:00

Session ID:
73f93e2a-5c39-4a06-8e38-2bfff93969f0

Release:
April 2019

Product Version:
2.68.5432.841 (19.04) (x64)

Stack Trace:
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.EndProcessProperty(Object newObject, JsonReader reader, JsonObjectContract contract, Int32 initialDepth, JsonProperty property, PropertyPresence presence, Boolean setDefaultValue)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Microsoft.PowerBI.Client.Windows.Services.ReportFactory.DeserializeJsonObject[T](String jsonContent)
at Microsoft.PowerBI.Client.Windows.Services.ReportFactory.DeserializeJson(Byte[] data)
at Microsoft.PowerBI.Client.Windows.Services.ReportFactory.CreateReportFromPowerBIPackage(IPowerBIPackage powerBIPackage, String pbixFilePath, Byte[] securityBindings, Boolean requiresConversionToReportLayout, PowerBIPackageOpenOptions options, IPowerBITelemetryService powerBITelemetryService, IAnalysisServicesService analysisServices, PackageValidationResult& mashupValidationResult)
at Microsoft.PowerBI.Client.Windows.Services.PowerBIPackagingService.Open(FileStream fileStream, IPowerBIWindowService windowService, Nullable`1 entryPoint, PowerBIPackageOpenOptions options, ReportPreparerResult& prepareResult)
at Microsoft.PowerBI.Client.Windows.Services.TemplateManager.TryImportTemplate(IPowerBIWindowService windowService, IQueryServices queryServices, IExceptionHandler exceptionHandler, TelemetryUserActionId entryPoint, Boolean& editQueries, String filePath)
at Microsoft.PowerBI.Client.Windows.Commands.ApplicationCommands.DataImportCommands.ImportTemplate(IPowerBIWindowService windowService, IExceptionHandler exceptionHandler, ImportTemplateParameters parameters)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.17134.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528049]

Peak Virtual Memory:
37.8 GB

Private Memory:
331 MB

Peak Working Set:
451 MB

IE Version:
11.1130.17134.0

User ID:
6524c50d-c166-46c4-9967-786a15390c84

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Empty

Snapshot Trace Logs:
C:\Users\bhanna\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot842556496.zip

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_showManageAggregations
PBI_improvedFilterExperience

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_showIncrementalRefreshPolicy
PBI_qnaLiveConnect
PBI_keyDrivers

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
USGovCloud

DPI Scale:
100%

Supported Services:
Power BI

[v-qiuyu-msft]

Hi @benjaminhanna, 

Please turn on Power BI desktop trace, then click on File-> Open to open the pbit file. When the issue occurs, please check if any detail information logged in desktop trace file. 

Best Regards,
Qiuyun Yu