Issue in Power BI installation

[SamikshaB]

Hi,

I am having issue in installing Power BI Desktop in Windows 8.1 laptop. After installation when I open Power BI Desktop it is giving me error 'We were not able to connect'. Please find the details of error as below. 

Feedback Type:
Frown (Error)

Timestamp:
2020-05-12T08:45:52.3080177Z

Local Time:
2020-05-12T14:15:52.3080177+05:30

Session ID:
4c42dee5-a62d-468d-8f08-8ce929176c1b

Release:
March 2020

Product Version:
2.79.5768.1082 (20.03) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 6.3.9600.0 (x64 en-US)

CLR Version:
4.5.2 or later [Release Number = 379893]

Peak Virtual Memory:
1.62 GB

Private Memory:
233 MB

Peak Working Set:
262 MB

IE Version:
11.0.9600.16438

User ID:
66400997-1421-4dce-b7b7-09e4dd311cea

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[v-qiuyu-msft]

Hi @SamikshaB, 

1. Please run Power BI desktop as administrator. 

2. Please follow this document to troubleshoot the issue: https://docs.microsoft.com/en-us/power-bi/connect-data/desktop-error-launching-desktop

3. Were you able to run Power BI desktop before in this machine? Was there any change made to system recently? Try to start Power BI Desktop under Clean boot.

4. You can run the latest Power BI desktop version 2.80.5803.1061. 

Best Regards,
Qiuyun Yu