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Issue: Scheduled Refresh Disabled

Hi,

 

I need help with the Scheduled Refresh feature of PowerBI Service; I have been using it for years, but suddenly last week, the option was disabled, and I cannot schedule refreshes for my reports.

 

Any help in this matter will be highly appreciated.

 

Thanks

 

Status: Investigating

Hi @Saqib-Rizwan ,

 

Please open "dataset settings" to check if there is something wrong in your data source.

Make sure there are no configuration errors with these three settings.

vmengzhumsft_0-1670306458060.png

 

Best regards,

Community Support Team Selina zhu

 

 

Comments
blopez11
Resident Rockstar

I saw this as well.  I got it to enable if I expanded then collapsed the "Data source credentials" area.

Saqib-Rizwan
Frequent Visitor

I tried, too but to no avail; Manually refreshing the data after few hours is such a pain.

v-mengzhu-msft
Community Support
Status changed to: Investigating

Hi @Saqib-Rizwan ,

 

Please open "dataset settings" to check if there is something wrong in your data source.

Make sure there are no configuration errors with these three settings.

vmengzhumsft_0-1670306458060.png

 

Best regards,

Community Support Team Selina zhu

 

 

Saqib-Rizwan
Frequent Visitor

@Anonymous

 

Nothing wrong there, and I can successfully fresh them manually on PowerBI service; it is just a scheduled refresh that is disabled. Please refer to the below Screengrab.

SaqibRizwan_0-1670309295923.pngSaqibRizwan_1-1670309311499.png

SaqibRizwan_2-1670309323587.png

 

 

 

v-mengzhu-msft
Community Support

Hi @Saqib-Rizwan ,

 

So your problem is that the switch for scheduled refresh has been turned off? And cannot be turned on again for configuration? Can you show a screenshot of the configuration screen for this scheduled refresh?

vmengzhumsft_0-1670319901020.png

 

Best regards,

Community Support Team Selina zhu

 

RJacob
Frequent Visitor

We are encountering the same issue.

In our case, opening and closing the "Gateway Connection" setting makes the "Scheduled Refresh" setting avaialable again.

 

Screenshot 2022-12-06 092920.jpg

Oscar
Frequent Visitor

Same thing here. Thanks @RJacob for the work-around!

@v-mengzhu-msft This is definitely a bug in the user interface.

 

Best regards, Oscar