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karnold

Issue: Power BI Desktop September 2021 freezes Snagit

Submitted by Resolver I on ‎09-29-2021 07:02 AM

Trying to capture a screen area that includes part of the Power BI Desktop window froze SnagIt. The issue is specific to the following combination of versions: 

Power BI Desktop September 2021

SnagIt 2021.4.3 and 2021.4.4

If I use SnagIt 2021.4.2, it works. If I use the Power BI Desktop August 2021 release it works. 

Status: New
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8 Comments (8 New)
Comments
karnold
Resolver I
Resolver I
‎09-29-2021 07:04 AM

FYI, Same issue reported to Tech Smith to hopefully work together. SnagIt frozen with Power BI Desktop September 2021 – TechSmith Support

v-robertq-msft
Community Support
Community Support
‎09-29-2021 08:25 PM

Hi, 

I think you can follow these steps to downgrade the SnagIt to 2021.4.2 to avoid the issues:

  1. Uninstall SnagIt (otherwise, you cannot downgrade)
  2. Download the version 2021.4.2 from this link: https://download.techsmith.com/snagit/releases/2142/snagit.exe
  3. Install SnagIt 2021.4.2

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

ITSNev
Frequent Visitor
‎10-15-2021 06:23 AM

Same issue, have reported to Techsmith too. Hope they will fix it.

 

Nev

GeorgeFP
Helper I
Helper I
‎11-04-2021 02:24 AM

Hi,

Using PBI Desktop Oct'21 version with SnagIt 21.4.4 (64x) build 12541 - still an issue.

Regards

George

JHerlihy13
Regular Visitor
‎01-10-2023 07:08 AM

This is still an issue. I am using SnagIt version 2022.0.0, Build 14133.

PowerBI Version: 2.110.805.0 64-bit (October 2022)

 

MAYOD
Regular Visitor
‎04-19-2023 05:18 PM

Same issue here:

SnagIt version 2022.0.0 (64 bit) (Build 14113) (Direct2D 1.1) - 8/11/2021

PowerBI Desktop: 2.116.843.0 64-bit (April 2023)

 

I only started experiencing this issue a couple of months ago after upgrading my work laptop. Unclear if it was the PowerBI or Snagit build that changed at that time, or an issue with my PC.

MikeSeim
Advocate I
Advocate I
‎07-19-2024 10:21 AM

2024-07-19 This is still an issue. And still highly frustrating.

  • SnagIt v2022.0.2 (64 bit) (Build 16407) - 2/16/2022
  • PowerBI Version: 2.128.952.0 64-bit (April 2024)
LorisCavagion
New Member
‎03-17-2025 06:55 AM
same problem, can someone help me pls???? 🙂 Snagit v2021.4.7 PBI last version 2.140.1577
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