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Oscar

Intermittent scheduled refresh failures

Submitted by on ‎01-23-2019 01:12 AM

Since last week we experience intermittent scheduled refresh failures. The error we get is: "Your data gateway is offline or could not be reached". Last december we had the same issue due to a problem in the North European region, and after the problem was solved we had no refresh issues for a few weeks.

"Refresh Now" works fine.

Please investigate.

Status: Needs Info
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4 Comments (4 New)
Comments
Anonymous
Not applicable
‎01-23-2019 07:04 PM

@Oscar,

I found a similar issue has been reported internally and the following response is from PG:

"The fix should be in PROD environment by 01/25"

If the issue still occurs at the end of this month, please share gateway log here.

Regards,
Lydia

Anonymous
Not applicable
‎01-23-2019 07:05 PM
 
Oscar
Frequent Visitor
‎01-23-2019 11:43 PM

@Anonymous

Thank you Lydia! I'll keep an eye on it and let you know if the issue is solved.

Regards, Oscar

Oscar
Frequent Visitor
‎01-30-2019 04:28 AM

@Anonymous

Hi Lydia,

Since januari 26 we haven't had any issues anymore with scheduled refresh. So I think the fix solved the problem. Thanks again!

Regards, Oscar

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