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Grant Access button in email notification not working

There is an issue when redirecting to the "manage permissions" page using the "Grant Access" button via Email. In the last few days when a request like the below comes in, when we click on "Grant Access" it takes us to a blank screen. which seems like the URL is not working.

yuanzhuang_1-1667832232750.png

Status: Investigating

Hi @yuanzhuang ,

 

No similar known issues have been checked. If you don't necessarily need to use this method, you can choose another method to approve users' access . As the following shows:

Through "manage permission", then you can see the user requests for which you want to request permission in "Pending" page. Approve them directly.

vmengzhumsft_1-1667887073733.png
vmengzhumsft_0-1667886660388.png

Best regards,

Community Support Team Selina zhu

 

Comments
v-mengzhu-msft
Community Support
Status changed to: Investigating

Hi @yuanzhuang ,

 

No similar known issues have been checked. If you don't necessarily need to use this method, you can choose another method to approve users' access . As the following shows:

Through "manage permission", then you can see the user requests for which you want to request permission in "Pending" page. Approve them directly.

vmengzhumsft_1-1667887073733.png
vmengzhumsft_0-1667886660388.png

Best regards,

Community Support Team Selina zhu

 

yuanzhuang
Regular Visitor

Hi @v-mengzhu-msft 
Thank you for your prompt response.

 

We have encountered this issue in several reports, so we think it is probably not an accident. We also provided the workaround solution to the report contact persons, but they are still wondering that why the link in the email doesn't work. Based on the report contact persons, the issue has not happened before, only these few weeks. Are you able to test from your end?

Thank you for your reply in advance.

mjevtic
Regular Visitor

Hi,

 

Same here.

 

It's a random thing i guess as there is nothing specific to the published working Apps in PBI Service that can be different from the ones where we get the same email, but wrong redirect link.