File contains corrupted data when trying to Open Power BI (October 2018)

[rush]

Details of Error Message when trying to open up Power BI:

Feedback Type:
Frown (Error)

Error Message:
File contains corrupted data.

Stack Trace:

at MS.Internal.IO.Zip.ZipIOEndOfCentralDirectoryBlock.FindPosition(Stream archiveStream) at MS.Internal.IO.Zip.ZipIOEndOfCentralDirectoryBlock.SeekableLoad(ZipIOBlockManager blockManager) at MS.Internal.IO.Zip.ZipArchive..ctor(Stream archiveStream, FileMode mode, FileAccess access, Boolean streaming, Boolean ownStream) at MS.Internal.IO.Zip.ZipArchive.OpenOnStream(Stream stream, FileMode mode, FileAccess access, Boolean streaming) at System.IO.Packaging.ZipPackage..ctor(Stream s, FileMode mode, FileAccess access, Boolean streaming) at System.IO.Packaging.Package.Open(Stream stream, FileMode packageMode, FileAccess packageAccess, Boolean streaming) at Microsoft.Mashup.EngineHost.Services.LibraryFile.PqxFile.Open(Byte[] bytes) at Microsoft.Mashup.EngineHost.Services.LibraryFile.New(Byte[] bytes, LibraryFile& result, Exception& error) at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo..ctor(LibraryService service, ILibrary library) at Microsoft.Mashup.EngineHost.Services.LibraryService.GetLibraryInfo(ILibrary library) at Microsoft.Mashup.EngineHost.Services.LibraryService.EnumerateAndLoadLibraries() at Microsoft.Mashup.EngineHost.Services.LibraryService.Reinitialize(ILibraryProvider[] providers) at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider[] providers) at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl) at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl) at Microsoft.PowerBI.Client.Windows.PowerQueryExtensionsLoader.<Load>b__0() at System.Threading.Tasks.Task.Execute() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6() at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message: File contains corrupted data.

Invocation Stack Trace: at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace() at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage) at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e) at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture) at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0() at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e) at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action) at Microsoft.PowerBI.Client.Program.Main(String[] args)

[tjeee]

Is there a solution yet ? i cannot open any file !

[rush]

I got some help but it did not work out.

Could you please try to download the latest version of power b desktop(October version) also please try the below options and let us know whether it is helpful or not

1.Uninstall power bi desktop and Try using the latest version of power bi desktop

2.Uninstall power bi gateway and install the latest version

3. Please try to delete the residue files

3. Try running power bi desktop as an administrator

[v-qiuyu-msft]

Hi @tjeee@rush,

Does the issue happen to Power BI desktop Oct version downloaded from download site or Power BI desktop installed in windows store? 

It looks like the issue happen to reports created in previous desktop version. Would you please share some issued pbix file (import mode) so we can try to reproduce it on ours side? You can upload them to your OneDrive and send the link to me via private message. 

Meanwhile, you can try to install September desktop version to see if can open these issued reports. 

Best Regards,
Qiuyun Yu 

[rush]

@v-qiuyu-msft

It is the Oct 2018 desktop version from the website.

I have installed the September version but it still gives back the same issue.

[rush]

The error message for Sep 2018 version:

Feedback Type:
Frown (Error)

Timestamp:
2018-10-17T06:59:04.0743717Z

Local Time:
2018-10-17T08:59:04.0743717+02:00

Session ID:
ec8ee987-88ed-40ad-bee7-cb8f7923f0ce

Release:
September 2018

Product Version:
2.62.5222.761 (18.09) (x64)

Stack Trace:
at MS.Internal.IO.Zip.ZipIOEndOfCentralDirectoryBlock.FindPosition(Stream archiveStream)
at MS.Internal.IO.Zip.ZipIOEndOfCentralDirectoryBlock.SeekableLoad(ZipIOBlockManager blockManager)
at MS.Internal.IO.Zip.ZipArchive..ctor(Stream archiveStream, FileMode mode, FileAccess access, Boolean streaming, Boolean ownStream)
at MS.Internal.IO.Zip.ZipArchive.OpenOnStream(Stream stream, FileMode mode, FileAccess access, Boolean streaming)
at System.IO.Packaging.ZipPackage..ctor(Stream s, FileMode mode, FileAccess access, Boolean streaming)
at System.IO.Packaging.Package.Open(Stream stream, FileMode packageMode, FileAccess packageAccess, Boolean streaming)
at Microsoft.Mashup.EngineHost.Services.LibraryFile.PqxFile.Open(Byte[] bytes)
at Microsoft.Mashup.EngineHost.Services.LibraryFile.New(Byte[] bytes, LibraryFile& result, Exception& error)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo..ctor(LibraryService service, ILibrary library)
at Microsoft.Mashup.EngineHost.Services.LibraryService.GetLibraryInfo(ILibrary library)
at Microsoft.Mashup.EngineHost.Services.LibraryService.EnumerateAndLoadLibraries()
at Microsoft.Mashup.EngineHost.Services.LibraryService.Reinitialize(ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.PowerBI.Client.Windows.PowerQueryExtensionsLoader.<Load>b__0()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.10240.0 (x64 en-GB)

CLR Version:
4.6.1 or later [Release Number = 394271]

Peak Virtual Memory:
33.2 GB

Private Memory:
134 MB

Peak Working Set:
201 MB

IE Version:
11.0.10240.17443

User ID:
e2d3ee62-b33f-45e8-814e-86f2f202c2f5

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[rush]

Error Message Details for Oct 2018:

Feedback Type:
Frown (Error)

Timestamp:
2018-10-17T07:02:01.3520663Z

Local Time:
2018-10-17T09:02:01.3520663+02:00

Session ID:
a856b4bf-dcf9-40e4-b15c-0145fdec08c5

Release:
October 2018

Product Version:
2.63.3272.40262 (18.10) (x64)

Stack Trace:
at MS.Internal.IO.Zip.ZipIOEndOfCentralDirectoryBlock.FindPosition(Stream archiveStream)
at MS.Internal.IO.Zip.ZipIOEndOfCentralDirectoryBlock.SeekableLoad(ZipIOBlockManager blockManager)
at MS.Internal.IO.Zip.ZipArchive..ctor(Stream archiveStream, FileMode mode, FileAccess access, Boolean streaming, Boolean ownStream)
at MS.Internal.IO.Zip.ZipArchive.OpenOnStream(Stream stream, FileMode mode, FileAccess access, Boolean streaming)
at System.IO.Packaging.ZipPackage..ctor(Stream s, FileMode mode, FileAccess access, Boolean streaming)
at System.IO.Packaging.Package.Open(Stream stream, FileMode packageMode, FileAccess packageAccess, Boolean streaming)
at Microsoft.Mashup.EngineHost.Services.LibraryFile.PqxFile.Open(Byte[] bytes)
at Microsoft.Mashup.EngineHost.Services.LibraryFile.New(Byte[] bytes, LibraryFile& result, Exception& error)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo..ctor(LibraryService service, ILibrary library)
at Microsoft.Mashup.EngineHost.Services.LibraryService.GetLibraryInfo(ILibrary library)
at Microsoft.Mashup.EngineHost.Services.LibraryService.EnumerateAndLoadLibraries()
at Microsoft.Mashup.EngineHost.Services.LibraryService.Reinitialize(ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.PowerBI.Client.Windows.PowerQueryExtensionsLoader.<Load>b__0()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.10240.0 (x64 en-GB)

CLR Version:
4.6.1 or later [Release Number = 394271]

Peak Virtual Memory:
33.2 GB

Private Memory:
137 MB

Peak Working Set:
204 MB

IE Version:
11.0.10240.17443

User ID:
e2d3ee62-b33f-45e8-814e-86f2f202c2f5

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[rush]

The Oct 2018 update works fine on my other PC but not on my work PC.

[v-qiuyu-msft]

Hi @rush,

Would you mind sharing the issued pbix file with us? 

Please collect the desktop trace log and share it with us around the time that issue occurs. 

Best Regards,
Qiuyun Yu 

[rush]

@

@v-qiuyu-msft
I, unfortunately, do not have any trace logs as I had deleted all contents related to power bi.

The issue is with my Windows system.

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc...)

[v-qiuyu-msft]

Hi @rush, 

After you fix the Windows system issue, are you able to open reports now? 

Best Regards,
Qiuyun Yu