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Wakeo

Export data is not working while viewing an embedded report on Mozilla Firefox

Submitted by on ‎08-30-2023 03:17 AM

Hi,
We are embedding reports into our platform.
While using Chrome, we can export data from any table of charts displayed in our reports.
However, if a user is using Mozilla Firefox, he will not be able to export is data. Yet, he will have the following message ("Successful export") but the file was never downloaded. 

Wakeo_0-1693390333588.png

Wakeo_1-1693390368952.png

I could not find any information/solution about this, and I hope it can be fixed soon as some users are complaining.
Thanks!

 

Status: Investigating
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1 Comment (1 New)
Comments
Anonymous
Not applicable
‎08-31-2023 02:48 AM

Hi  @Wakeo 

It's possible that Mozilla Firefox is blocking the exported file, which prevents it from downloading properly. You can check the settings of Mozilla Firefox to see if it is blocking the files.

What to do if you can't download or save files | Firefox Help (mozilla.org)

 

Best Regards,
Community Support Team _ Ailsa Tao

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