Error: Power BI desktop app doesn't start after upgrade

[JacekM]

After upgrade following message apperars and PB desktop doesn't start.

Feedback Type:
Frown (Error)

Error Message:
AS Process PID=10476 has exited with ExitCode=-1073741511, ExitTime=2021-04-30T11:37:47.1900626+02:00

Stack Trace:
Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException
w Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.AcquireServerDynamicPortInfo()
w Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.EnsureServiceIsReady()
w Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess.Start()
w System.Threading.Tasks.Task.Execute()
--- Koniec śladu stosu z poprzedniej lokalizacji, w której wystąpił wyjątek ---
w System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
w Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- Koniec śladu stosu z poprzedniej lokalizacji, w której wystąpił wyjątek ---
w System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
w Microsoft.PowerBI.Client.Windows.Utilities.TaskExtensions.WaitAndUnpackException(Task task)
w Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.CreateEmptyDatabase()
w Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.<StartProcess>d__22.MoveNext()
--- Koniec śladu stosu z poprzedniej lokalizacji, w której wystąpił wyjątek ---
w System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
w System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
w Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
AS Process PID=10476 has exited with ExitCode=-1073741511, ExitTime=2021-04-30T11:37:47.1900626+02:00

Invocation Stack Trace:
w Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
w Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
w Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
w Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
w Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
w Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
w System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
w System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
w System.Delegate.DynamicInvokeImpl(Object[] args)
w System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
w System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
w System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
w System.Windows.Forms.Control.InvokeMarshaledCallbacks()
w System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
w System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
w System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
w Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
w Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
w Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
w System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
w System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
w System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
w System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
w System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
w System.Delegate.DynamicInvokeImpl(Object[] args)
w System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
w System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
w System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
w System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
w System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
w System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
w System.Windows.Forms.Control.InvokeMarshaledCallbacks()
w System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
w System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
w System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
w Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
w Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.RefCount.RefCountScope.<Dispose>b__2_0()
w Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
w System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
w System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
w System.Delegate.DynamicInvokeImpl(Object[] args)
w System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
w System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
w System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
w System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
w System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
w System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
w System.Windows.Forms.Control.InvokeMarshaledCallbacks()
w System.Windows.Forms.Control.WndProc(Message& m)
w System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
w System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
w System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
w System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
w System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
w System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
w Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
w Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
w Microsoft.PowerBI.Client.Windows.Services.FileManager.OpenFile(IPowerBIWindowService windowService, IPbixFile fileToOpen, Nullable`1 entryPoint)
w Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, IPowerBIWindowService windowService, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType, IFileInformationProtectionManager fileInformationProtectionManager)
w Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
w Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
w Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
w Microsoft.PowerBI.Client.Program.Main(String[] args)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.92.943.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcess","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesProcessUnexpectedExitException","MethodDef":"AcquireServerDynamicPortInfo","ErrorOffset":"110"}

PowerBIUserFeedbackServices_IsReported:
True

[v-lili6-msft]

hi

which OS is you are using on the PC? If it is WIN7, Power BI no longer supports on Windows 7 since January 31st 2021

https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-get-the-desktop#minimum-requirements

and if not, try previous versions to test if it works well

https://docs.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update-archive?tabs=powerbi-de...

 Regards,

Lin

[JacekM]

Thanks Lin.
Yes, it was the root couse.
KR
Jacek