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Data refresh through PBI Gateway keep prompting credential missing incorrectly

While using PBI Service with on-premise data gateway connecting local excel files, the refresh keeps failed with "credentialMissing" error, however all credentials has already been given and verified (with a green tick next to the each data source shown under gateway connection), nothing can do......

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Status: New
Comments
Anonymous
Not applicable

@mlucking awesome, thank you. I am opening a ticket with Microsoft at the moment and will post an update if I find anything out. 

mlucking
Advocate I

@Anonymous thanks!!

HemantNagar
Regular Visitor

We had opened a Microsoft PSS ticket and the the issue was resolved. There was some fix that was missing in our Power BI nodes. Microsoft team applied the fix to our nodes and it resolved the issue.