Dashboards not working in Power BI App

[Anonymous]

Hello,

I am having a repeated, unresolved (previously report) issue where the dashboards are not working in the App.  The dashboards either have one or two graphs that show (in no particular order) and other dashboards are blank altogether.  They work when using the workspace/content pack.  My previous issue report prompted someone to change my settings and I was told it was fixed, but it has never worked.  See Screenshots.  

The first is a partial screenshot of one of the dashboards loaded to the App, the 2nd screenshot is the same dashboard in the workspace.  The third is a screenshot of one of the dashboards that is blank and the last is the same screenshot in the workshpace where it shows the entire dashboard just fine.

I have tried deleting the dashboards altogether and then reposting them, but this does not work either.

Please help!

michelle077#4#3#1#2

[v-qiuyu-msft]

Hi @Anonymous, 

Did you use the same Power BI account to view the report both in the app workspace and published app? 

Have you tried with different browsers? Does the same issue occur? 

Best Regards,
Qiuyun Yu

[Anonymous]

@v-qiuyu-msft ,

Yes, I have tried multiple browsers and it is happening will all users and yes on the same account as well.

Michelle

[v-qiuyu-msft]

Hi @Anonymous, 

Sorry for the late response. I would suggest you create a support ticket to get dedicated help. 

Best Regards,
Qiuyun Yu