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Dashboard subscribe to email some content missing

Hi, I got an issue about email but some of the content missing when subscriber received the email, it happen twice within last week and this week. The missing contents are the 2 circle area, by right should show some data.

So far nothing change from the setting, the email will send every 8am morning via the scheduler and some of the content will missing, but after that manually send on 9am the content become correctly.

Can i know what causing it? Or possible cause by anything?

 

屏幕截图 2022-05-30 093944.jpg

 

Thank you.

Status: Investigating

If the settings have not been changed and the dashboards have no limitations(refer: Considerations and limitations ) when using e-mail subcriptions, it may related to the scheduler.

 

Perhaps too many progresses have been run at the same time range since it could work at 9 am by manual, you can try to change the schedule time range to send e-mail subscriptions to check it again.

 

Best Regards,
Community Support Team _ Yingjie Li

Comments
v-yingjl
Community Support
Status changed to: Investigating

If the settings have not been changed and the dashboards have no limitations(refer: Considerations and limitations ) when using e-mail subcriptions, it may related to the scheduler.

 

Perhaps too many progresses have been run at the same time range since it could work at 9 am by manual, you can try to change the schedule time range to send e-mail subscriptions to check it again.

 

Best Regards,
Community Support Team _ Yingjie Li