'Couldn't load the model schema' message when connected to company VPN

[mjsmith1568]

When starting 64bit Power BI Desktop on Windows Server 2012, I immediately get the message "Couldn't load the model schema". Subsequently, When I try to load data, say an Excel file, I get the same message and the load fails.

If I disconnect from the company VPN, startup behaves normally, and the load of the Excel data does not fail.

[mysticode]

I am having the same error, but I am accessing the data locally on my computer. Initial load of the data will be fine, but after refreshing/saving this error will occasionally come up.

[Anonymous]

Hi Team,

Just an observation and it worked 2 times for me.

I decided to install PowerBI from the Windows Store as I was tierd of downloading and installing everytime an update was there.

While still connected on the VPN, when I launched the application from the Windows Store it didn't give me an error with Couldnt load schema.

For a second I thought the issue is fixed, launched from the desktop and got the couldnt load schema error again.

Closed it and Launched back from Windows Storage again and didnt come up with the error, tried refreshing the data still all good, not sure whats so different when launching it from Windows store.

Can others watching the thread and experiencing the issue give it a try and update if they are able to bypass the "Couldnt load schema" when launch from windows store.

Regards,

Arun

[Andrej]

Hi @Anonymous, this is strange, but I did run it from the Store as you suggested and once Power BI opened, the error was not there.

I did not manage to get around any testing yet. 

Will let you know once I do. 

So far Thank you very much!

Andrej 

[Anonymous]

Thanks, @Andrej, please let me know how you go.

@v-qiuyu-msft, @mjsmith1568, @mysticode, @zoveress, @dnavarro, @v-haibl-msft, @codewarrior

Can you please test the workaround that I tried above and advise the difference.

For Windows 2012, you will need to install Desktop Experience from the features and log in as a regular account other than "Adminstrator" and you should be able to install PowerBI from Store and Launch it from there.

Not sure what the difference is when launching from Store and directly from the desktop shortcut, but I have tried now multiple times over the last 2 days and haven't got the error.

Regards,

Arun

[mjsmith1568]

Hi,

Power BI Desktop is not a choice for me in the Windows store. There is a 'Microsoft Power BI' selection, but it installs separately than Power BI Desktop, has a different icon, and does not let me launch from the store. I tried uninstalling Power BI Desktop, but still it does not show up in the store.

Any ideas?

[syaoran]

Hi All,

is there any solution for this problem because i'm having the same issue, please help...

here's my log : Feedback Type: Frown (Error) Timestamp: 2018-03-20T09:19:01.3974239Z
Local Time: 2018-03-20T16:19:01.3974239+07:00 Session ID: fa31805c-8169-4f5a-93b5-da0c74d29c59
Release: March, 2018 Product Version: 2.56.5023.1021 (PBIDesktop) (x64)
Error Message: Couldn't load the model schema. OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US) CLR Version: 4.6.2 or later [Release Number = 394806]
Peak Virtual Memory: 1.59 GB Private Memory: 243 MB
Peak Working Set: 333 MB IE Version: 9.0.8112.16421
User ID: a89c08c6-b4d7-434f-9c7c-ee3b83e10b42
Workbook Package Info: 1* - id-ID, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.
Telemetry Enabled:True
Model Default Mode:
Import Snapshot Trace Logs: C:\Users\IDR\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot505138235.zip
Performance Trace Logs: C:\Users\IDR\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip
Disabled Preview Features: PBI_shapeMapVisualEnabled
PBI_EnableReportTheme PBI_numericSlicerEnabled
PBI_SpanishLinguisticsEnabled CustomConnectors
PBI_AdobeAnalytics PBI_qnaExplore PBI_variationUIChange
PBI_customVisualsGallery PBI_canvasTooltips
Disabled DirectQuery Options:
PBI_DirectQuery_Unrestricted
TreatHanaAsRelationalSource
Cloud:
GlobalCloud
DPI Scale:
100%

Thanks in advance....

Regards

Syaoran

Supported Services:
Power BI

Formulas:


section Section1;

[Anonymous]

Hi Team,

I installed the 2.58.5103.501 64-bit (May 2018) version today and no longer with VPN the above error comes up.

It seems like fixed (don't want to jinx it)

[mjsmith1568]

I'm also now running 2.58.5103.501 64-bit (May 2018), and the error is not occuring. I've successfully connected to my company's database through the VPN without errors.

[codewarrior]

Same here. It working fine now.

[Anonymous]

Dear Team ,

Request you resolve my error 

unexpected error couldn't load the model schema power bi.

Feedback Type:
Frown (Error)

Timestamp:
2018-12-17T12:30:42.3593867Z

Local Time:
2018-12-17T18:00:42.3593867+05:30

Session ID:
4fe0c31b-4f81-47b4-84ab-ac689d45882c

Release:
December, 2018

Product Version:
2.65.5313.701 (18.12) (x64)

Error Message:
Couldn't load the model schema.

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)

CLR Version:
4.5.1 or later [Release Number = 378758]

Peak Virtual Memory:
1.98 GB

Private Memory:
352 MB

Peak Working Set:
447 MB

IE Version:
9.0.8112.16421

User ID:
8b82d36a-b261-4cae-9a17-f59e3c588b4a

Workbook Package Info:
1* - en-IN, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Empty

Snapshot Trace Logs:
C:\Users\Administrator\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot1805624731.zip

Performance Trace Logs:
C:\Users\Administrator\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
MIntellisense
PBI_SpanishLinguisticsEnabled
PBI_PdfImport
PBI_ColumnProfiling
PBI_variationUIChange
PBI_PythonSupportEnabled
PBI_showIncrementalRefreshPolicy
PBI_showManageAggregations
PBI_FuzzyMatching
PBI_EnableWebDiagramView
PBI_improvedFilterExperience
PBI_qnaLiveConnect

Disabled DirectQuery Options:
PBI_DirectQuery_Unrestricted
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

Formulas:

section Section1;

please take it on priorty.

Thanks and Regards

Rajeshwari