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Copy Visual as image not working - something went wrong

In the last few days, we are no longer able to use the Copy Visual as image icon on visuals in our reports and apps.  The error returned just says 'something went wrong'.

Status: Delivered

Hi @kathleeng23 

This issue has been fixed , I will change the status to "Delivered" .

 

Best Regards,
Community Support Team _ Ailsa Tao

Comments
rwax
New Member

I'm no longer receiving the "Something went wrong error," but when I paste, the visual is not appearing--only the text that says "Open in Power BI [etc...]"

v-yetao1-msft
Community Support

Hi @kathleeng23 

Please check it in your Service , I can copy visual as image normally . My data is stored in UK South (London) .

Ailsamsft_0-1664245750966.png

 

Best Regards,
Community Support Team _ Ailsa Tao

Butters
Frequent Visitor

I am having the same issue.  Was working until just a week or two ago.  Please help.  My organization uses this functionality regularly with the visuals.

Autofan1985
Regular Visitor

Seems the fix got rolled out to the Netherlands as well now. Here it works again.👍

paddysellsfruit
Frequent Visitor

Still not working for me in the UK

craigdent
Frequent Visitor

It's working sporadically for me in the UK, sometimes says the server is busy, sometimes lets me copy a visual.

paddysellsfruit
Frequent Visitor

It seems to have started working for me at some point today (UK).

Butters
Frequent Visitor

It is working again today in the US.

v-yetao1-msft
Community Support
Status changed to: Delivered

Hi @kathleeng23 

This issue has been fixed , I will change the status to "Delivered" .

 

Best Regards,
Community Support Team _ Ailsa Tao

Cged1
New Member

Having issues reconnecting BI to our data base - keeps failing error below 

Date and Time: 2022-10-19 09:28:16Z
Activity Id: 9b1d88de-6b0c-4c81-bba3-ea55200e78e0