Container exited unexpectedly with code 0xC0000005. PID: 79880. Used features: Odbc.DataSource/CData

[krani]

I am using a custom connector CData which connected Zendesk to Power Bi, when I am pulling one of the tables is giving me the following error, one post said that restart the PC it will work, but it didn't. I reached out to their technical support they said it's the issue on the Power BI side.

Container exited unexpectedly with code 0xC0000005. PID: 79880.
Used features: Odbc.DataSource/CData Power BI Connector for Zendesk/01.00.0000/Zendesk/01.00.0000.
Details:
Microsoft.Mashup.Evaluator.Interface.ErrorException: Container exited unexpectedly with code 0xC0000005. PID: 79880.
Used features: Odbc.DataSource/CData Power BI Connector for Zendesk/01.00.0000/Zendesk/01.00.0000. ---> Microsoft.Mashup.Evaluator.Interface.ErrorException: Container exited unexpectedly with code 0xC0000005. PID: 79880.
at Microsoft.Mashup.Evaluator.ErrorTranslatingMessenger.MessageChannel.Read()
at Microsoft.Mashup.Evaluator.ErrorTranslatingMessenger.MessageChannel.Read()
--- End of inner exception stack trace ---
at Microsoft.Mashup.Evaluator.ErrorTranslatingMessenger.MessageChannel.Read()
at Microsoft.Mashup.Evaluator.ChannelMessenger.Read(MessageChannel channel)
at Microsoft.Mashup.Evaluator.ChannelMessenger.MessageChannel.Read()
at Microsoft.Mashup.Evaluator.Interface.IMessageChannelExtensions.WaitFor[T](IMessageChannel channel)
at Microsoft.Mashup.Evaluator.RemotePreviewValueSource.PreviewValueSource.WaitFor(Func`1 condition, Boolean disposing)
at Microsoft.Mashup.Evaluator.RemotePreviewValueSource.PreviewValueSource.get_TableSource()
at Microsoft.Mashup.Evaluator.Interface.TracingPreviewValueSource.get_TableSource()
at Microsoft.Mashup.Host.Document.Analysis.PackageDocumentAnalysisInfo.PackagePartitionAnalysisInfo.SetPreviewValue(EvaluationResult2`1 result, Func`1 getStaleSince, Func`1 getSampled) @Microsoft @microsoftbi 

[v-yetao1-msft]

Hi  @krani 

Can you connect to Zendesk via the built-in connector ? 

Power Query Zendesk (Beta) connector - Power Query | Microsoft Learn

Have you ever used a custom connector to get Zendesk's data before? Maybe you could try the scenario in the link to get the data for Zendesk.

Connect to Zendesk with Power BI - Power BI | Microsoft Learn

Best Regards,
Community Support Team _ Ailsa Tao

[krani]

Hello,

We didn't tried that, because it says "To align search usage with its intended scope, Zendesk now limits the maximum number of results returned to 1,000 total results, with a maximum of 100 results per page. However, the current Power BI Zendesk connector can still create API calls that exceed these new limits, resulting in possibly misleading results." So, we are unsure if it's gonna pull all the data required or just the part of it.