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Cannot access Admin Account PBI due to Number Change for MFA

I recently changed my phone number and my MFA for PBI is on my old number

 

There is no way I can access or submit report for this issue to Microsoft since I cannot access my account

 

Any help would be appreciated

 

I am using a different account to even access this forum

Status: Delivered

Hi @Naqvibrahim ,

 

According to your question, please refer to following steps and check the result: Sign in to the cloud service portal as an admin>Go to https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx>Select the check box for the admin account whose Multi-Factor Authentication settings you want to reset>Click Manage user settings>Select the Require selected users to provide contact methods again>click

 

MFA phone number changed and now I cannot login I am the only admin - Microsoft Community

 

Best regards.
Community Support Team_ Caitlyn

Comments
v-xiaoyan-msft
Community Support
Status changed to: Delivered

Hi @Naqvibrahim ,

 

According to your question, please refer to following steps and check the result: Sign in to the cloud service portal as an admin>Go to https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx>Select the check box for the admin account whose Multi-Factor Authentication settings you want to reset>Click Manage user settings>Select the Require selected users to provide contact methods again>click

 

MFA phone number changed and now I cannot login I am the only admin - Microsoft Community

 

Best regards.
Community Support Team_ Caitlyn