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msp

Cannot Change Data Source's Gateway Connection

Submitted by on ‎11-29-2022 10:58 AM

I am unable to change a data source's gateway connection. Both gateways appear in the Gateway Connection section of the data source's settings page. I can click on the gateway I want to use, but the Apply button remains greyed out. If I switch the gateway selection back to the original and then switch it back to the desired gateway, the apply button is no longer greyed out but the change is not successfully applied even though I get a message telling me that it was applied.

 

Original Gateway Settings:

msp_4-1669747907630.png

 

Apply button greyed out after switching selection

msp_5-1669747966043.png

 

Apply button no longer greyed out if I switch the selection more than once

msp_6-1669748027660.png

 

Message confirming change after hitting Apply

msp_7-1669748095384.png

 

Gateway Connection setttings reverted to original settings after applying the change

msp_8-1669748176362.png

 

 

I tried doing the same with a different dataset in a different workspace and got the same results.

 

Please advise.

Status: Investigating
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3 Comments (3 New)
Comments
msp
Regular Visitor
‎11-30-2022 03:39 PM

I tried switching the gateway using different browser to eliminate cookies as the culprit. My main browser is Edge but I also ran into the issue with Chrome.

Anonymous
Not applicable
‎11-30-2022 07:23 PM

Hi @msp ,

 

The error message shows that it cannot  reach to the gateway.

could you please try to verify the status of your gateway cluster in "Services" - "On-Premises data gateway", or open the gateway application?

 

vcaitlynmstf_0-1669865032707.png

 

Best regards.
Community Support Team_ Caitlyn

msp
Regular Visitor
‎12-01-2022 05:09 AM

Hi @Anonymous,

 

The gateway that I am trying to switch to does not have that error message. I am trying to use the personal gateway as a workaround to that error on the MSP Gateway, but the bug is preventing me from switching the gateway used by the data source.

 

That being said, both gateways are running when I check in Services on their respective computers. Additionally, I am able to refresh reports through the personal gateway if they are already configured to use that gateway. I am unable to switch other reports to that gateway due the the Apply changes bug.

 

Best,

@msp 

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