Cancellation

[LS1]

I need urgent help with cancelling my Microsoft Power Pro BI subscription. It was mistakenly signed up for. I am unable to login to the business account, and am unable to cancel it. I have tried to reach out to Microsoft/ Power Pro BI. I have submitted a call back request and am awaiting for someone to get back to me. No luck yet. Please can someone assist, as have been trying to cancel for months. I have my domain name, and cannot login to the account using the email that was used for signup. I therefore cannot simply login and cancel. Also I cannot therefore login and report an issue. I hope the team picks this up and reaches out.

I would be extremely grateful. 

[v-yetao1-msft]

Hi @LS1 

Does the account used for subscription belong to the same tenant as your account ? If so, then you can contact your tenant administrator to go inside the Microsoft 365 admin center to unsubscribe . If not , I suggest you to open a Support Ticket so that a dedicated engineer will deal with your problem on a one-to-one basis.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

Best Regards,
Community Support Team _ Ailsa Tao

[Jacqueline_Lim]

@LS1 Have you managed to cancel your subscription?

I created an account using my work email, but now I have left the organization hence I'm no longer able to access the email nor login my PowerBI account via the email address. I paid for the subscription personally, now I can't even login to cancel it.

I contacted my previous organization IT department but they recomended me to contact Microsoft. I've called/ email/ chat with them for a week, but they either asked me to go back to the IT support of previous company, or called to the cancellation team in US. But all the contact numbers given are toll-free number, I am unable to reach them as I'm outside of US. I'm desperate. Anyone please help?