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a15

Can't search for visual objects that have been published to appsource in power bi desktop

Submitted by on ‎01-12-2025 05:24 PM

1.I can't search for visual objects that have been published to appsource in power bi desktop.

a15_0-1736213825098.jpega15_1-1736213834301.png

 

 

 

 

 

 

 

 

2.I looked at the version information of my power bi desktop as shown in the picture. I checked the version number of the software and it's the same as the latest one on the official website, but I still can't search for it.a15_2-1736213901616.png

a15_3-1736213909062.png

 

 

 

 

 

 

 

 

3.I visited the web version of powerbi (https://app.powerbi.cn) and I can't search for it either, see the screenshot.

a15_4-1736213993033.png

 

 

 

 

 

 

 

 

4.I can search for uncertified visuals in power bi desktop.

a15_6-1736214024096.png

 

 

 

 

 

 

 

 

Please help me to see what's the problem?

Status: Investigating

Hi @a15 ,

 

Based on the above information, this issue is complex which may need to collect log files for further troubleshooting. Since community support engineers don't have that access, I would suggest opening a Support Ticket. If you are a Power BI Pro or Fabric licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you. 
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

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2 Comments (2 New)
Comments
v-xiaoyan-msft
Community Support
Community Support
‎01-13-2025 09:50 PM
Status changed to: Investigating

Hi @a15 ,

 

Based on the above information, this issue is complex which may need to collect log files for further troubleshooting. Since community support engineers don't have that access, I would suggest opening a Support Ticket. If you are a Power BI Pro or Fabric licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you. 
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

a15
Regular Visitor
‎01-16-2025 05:03 PM

After consultation, All visual publications are currently affected by the lockdown， At present, this issue has been resolved. From this perspective, we only need to wait for the lifting of the lockdown.

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