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kurtsmetana

Bug: "Building your app..." spinner when launching apps from app link

Submitted by on ‎06-01-2020 06:31 PM

Hello, for some reason over the weekend, the link for our app no longer loads.  All our users are getting stuck with a "Building your app...." spinner and the dashboard never loads.  It was working fine a few days ago.  

 

Users can access the app fine if they load it from app.powerbi.com.   They can not access form the direct app link...

 

 

I see some posts like this from a long time ago.  Please help, we need these app links to work - it is how users access their information!

 

Thanks

Status: New
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10 Comments (10 New)
Comments
v-yuta-msft
Community Support
Community Support
‎06-03-2020 12:50 AM

@kurtsmetana ,

 

I'm afraid I could not reproduce your issue on my side. Service version13.0.13456.212 and my tenant is East US 2 (Virginia). I would suggest you submit a support ticket here for further analysis.

Support Ticket.gif 

Regards,

Jimmy Tao

chross
Advocate III
Advocate III
‎06-03-2020 05:33 AM

@kurtsmetana Same is happening for us too.  When we click on update app and then when the option comes up for go to app, we get the "Building your app..." message.  If I open a new tab and go to the apps section and click on respective app, it will open.  But there is defintiely a problem.

orangeatom
Resolver I
Resolver I
‎06-03-2020 12:42 PM

I am recieving this error as well as of Wednesday

kurtsmetana
Frequent Visitor
‎06-03-2020 01:17 PM

Hello after messing around with the app, I learned the issue is the "New Navigation Builder" option.  When turned on the link works fine.  When turned off the link does not work.

 

 

krshaffer
Frequent Visitor
‎06-05-2020 09:13 AM

Thanks @kurtsmetana ,I had the same issue when using the link that is created when Updating the App. After turning on the New Navi Button there was no more Builing your app... message.

chross
Advocate III
Advocate III
‎06-05-2020 09:34 AM

@kurtsmetana Thanks for your workaround.  But, we don't like the look of the "New Navigation Builder" so we purposely leave it disabled.  They still need to fix the issue because there are users that prefer not to use that feature.

alistairmaccer
Regular Visitor
‎08-10-2020 04:20 PM

We have the same problem - and happened in the July 2020 release.  Did some troubleshooting and it only seems to occur if the app has Excel in it.  Way to work around is to refresh or use backpage twice.  Not sure why this would happen.  Will raise a call.

Anonymous
Not applicable
‎12-21-2020 06:35 AM

Has this bug been fixed? I have a gateway behind the firewall and have enabled the "New Navigation Builder" setting on my app but it was already active during the initial build. Not sure what to do other than direct users through the portal to access the report. The app link is the problem. Please advise. Thanks.

my2quarters
Frequent Visitor
‎09-29-2021 10:09 PM

I had this issue a few days ago. It was happening only to me (Admin) while my users were not having any issues. I solved the issue by upgrading the workspace where the app was built.

Anonymous
Not applicable
‎10-04-2021 05:49 AM

I confirm.
Workspace upgrade solved this problem.

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