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KJ187

Bug in Print this page

Submitted by Advocate I on ‎12-09-2022 02:10 AM

Hi,

 

As of Wed 09/12/22 our customers are experiencing an issue when using File --> Print this page, the page preview is just a blank page with a header and footer. 

 

Some customers print many pages per day and are irritated with having to workaround by exporting to pdf first.

 

I can see other users in the community having the same issue that have posted yesterday.

 

Do you have a resolution to this?

 

Thanks,

Kim

Status: Delivered

We got feedback from PG team：

 

“The original issue (blank page) has been fixed and the Print functionality always had problem as we don't control the layout of the page and many times browser behave weirdly. That is the reason we added it in public documentation, "There are browser settings you can use to adjust the printout, but even then you still may not get the result you want. Consider exporting to PDF first and printing the PDF instead.”

See more ideas labeled with:
43 Comments (43 New)
Comments
Conco1234
Frequent Visitor
‎12-13-2022 02:44 AM

Also an Issue in NL, please fix ASAP. Mission critical information is transferred via this medium. Workaround involves messing around with browser window size.

Anonymous
Not applicable
‎12-13-2022 06:44 AM

This issue is also having a detrimental effect on our business.  Is there a timescale for resolution?  Can the back out plan of the change be followed?

astevens
Advocate II
Advocate II
‎12-13-2022 08:54 AM

This just started happening to us today. We print reports weekly so first started sometime after 12/7/2022.

RSloyerKU
New Member
‎12-13-2022 09:06 AM

My organizaiton is also experiencing this issue, the only workarounds I've been able to give the employees on my campus thus far have been:

 

Use snagit/snipping tool to capture the area of the report you need to print.

 

Save as any available file type and print the file preview, or file itself.

vcnair
New Member
‎12-13-2022 09:38 AM

We just started having this issue from yesterday(12/12). 

Looks like its been happening from last 3 months, has anybody found a solution other than snaggit? Exporting it into a powerpoint does its trick but too much wasted time on a routine report.

 

This problem got me to make a profile on here so that I can upvote the issue. 

 

 

Livia_Hernandez
Frequent Visitor
‎12-13-2022 10:31 AM

We are having the same issues in our enterprise..... UGH

aaronhaviland
Frequent Visitor
‎12-13-2022 11:40 AM

FYI if anyone wants to follow this issue, without leaving a comment:

Find the "Idea Options" dropdown at the top of the page, and choose "Subscribe", and you will receive a notification to any responses.

Cam_Cod
Regular Visitor
‎12-13-2022 11:51 AM

This "Blank" page report print issue has been noticed in our organization today, 12/13 as well.

 

Similar to others, occurs with normal printer but also option print to PDF does give a blank page.

 

Chrome and Edge same issue.

 

@CaitlynV 

SraCAN
Regular Visitor
‎12-13-2022 12:04 PM

Also experiencing the same issue.

JD499
New Member
‎12-14-2022 06:33 AM

We are having the same issue... unable to print reports from File: Print this Page. Blank pages only.  Can go to different workspaces and click "print this page" until one finally loads then go back to original workspace and it will work.  However very discouraging.....

Idea Statuses