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KJ187

Bug in Print this page

Submitted by Advocate I on ‎12-09-2022 02:10 AM

Hi,

 

As of Wed 09/12/22 our customers are experiencing an issue when using File --> Print this page, the page preview is just a blank page with a header and footer. 

 

Some customers print many pages per day and are irritated with having to workaround by exporting to pdf first.

 

I can see other users in the community having the same issue that have posted yesterday.

 

Do you have a resolution to this?

 

Thanks,

Kim

Status: Delivered

We got feedback from PG team：

 

“The original issue (blank page) has been fixed and the Print functionality always had problem as we don't control the layout of the page and many times browser behave weirdly. That is the reason we added it in public documentation, "There are browser settings you can use to adjust the printout, but even then you still may not get the result you want. Consider exporting to PDF first and printing the PDF instead.”

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43 Comments (43 New)
Comments
ryanjohannes
Regular Visitor
‎12-21-2022 01:39 PM

Same here

BSchaller
New Member
‎12-27-2022 11:03 PM

same here - the print function itself works now but the layout is affected and not displayed correctly and the printed reports can't be used .... can you please look into it

v-xiaoyan-msft
Community Support
Community Support
‎01-08-2023 10:56 PM
Status changed to: Delivered

We got feedback from PG team：

 

“The original issue (blank page) has been fixed and the Print functionality always had problem as we don't control the layout of the page and many times browser behave weirdly. That is the reason we added it in public documentation, "There are browser settings you can use to adjust the printout, but even then you still may not get the result you want. Consider exporting to PDF first and printing the PDF instead.”

Idea Statuses