Bug in Print this page

[KJ187]

Hi,

As of Wed 09/12/22 our customers are experiencing an issue when using File --> Print this page, the page preview is just a blank page with a header and footer. 

Some customers print many pages per day and are irritated with having to workaround by exporting to pdf first.

I can see other users in the community having the same issue that have posted yesterday.

Do you have a resolution to this?

Thanks,

Kim

[Chrisern]

same problem here....

[Anonymous]

Hello- 

Just joining the feed as we also are experiencing this same issue.

Thank you. 

[Anonymous]

Same problem, 

It starts last week..

🤔🙄

[neilmanson60]

Hi @Anonymous can you give us an update on this - is there an ETA for a fix being applied? Its really impacting our business processes.

Thanks

Neil

[yavnish]

Any progress, please confirm @Anonymous .

Thanks

[astevens]

File --> Print has started to work, at least for now, on my system, and using Chrome.

[Anonymous]

@astevens I was also able to get it to work on Chrome now. Not on Edge yet.

[Anonymous]

It looks like it is working now.

[SraCAN]

Seems like they fixed the issue. It is working for me in EDGE itself. Thank you

[Anonymous]

We experienced this initial printing issue which started with the release of the November Service update and severly affected our business. We have been informed that it is now resolved and it has been removed from the Awareness section of the support status page. However we are still unable to print some reports as the layout is wildly affected. For example one report page being printed generates 10 pages, 9 of which are plain grey. On another the main matrix visual appears with the row labels separated to the rest of the visual and overlaid across other parts of the report, making it illegible. Also the dimensions are thrown out because of this, making the text too small to read once printed. This is affecting a report that needs to be printed daily in our 2500 shops.