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BUG: Since a few days on all our Dashboards almost all tiles requiring delete/re-pinning

We are on a Power-BI premium license module and have almost 100 dashboards with each showing an average of 15 reports. Since a few days on almost each dashboard the message "Some of the dashboard tiles didn't load" is shown. Clicking on Show Details reveals the message that we have to delete and try to repin. 

 

Repin does solve the issue but it will cost us a lot of hours to repin more than 1000 reports!

Is there another solution to this issue?

 

For reference one of the error details:

Underlying Error: We can't load the content of this tile. Please delete it and try repinning.
Activity ID: 7ecf9319-f359-43cf-bfa8-e489996cc610
Correlation ID: d2b9775c-b79a-b9ed-ecf0-487a295a3c69
Request ID: 24c92fec-0eaf-229a-2997-325dd4847356
Time: Tue Aug 16 2022 10:13:43 GMT+0200 (Central European Summer Time)
Service version: 13.0.18848.49
Client version: 2208.2.12691-train
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/

Status: Investigating

Hi @hbierik ,

 

What type of content is on your Dashboard? Someone has asked a similar question to yours in the past, here is the original post that you can refer to see if it helps you with your question.

We can't load the content of this tile. Please delete it and try repinning. 

 

Best Regards,
Community Support Team _ Caitlyn

 

Comments
v-xiaoyan-msft
Community Support
Status changed to: Investigating

Hi @hbierik ,

 

What type of content is on your Dashboard? Someone has asked a similar question to yours in the past, here is the original post that you can refer to see if it helps you with your question.

We can't load the content of this tile. Please delete it and try repinning. 

 

Best Regards,
Community Support Team _ Caitlyn

 

hbierik
New Member

Thank you for your feedback. All our dashboards show reports of the same custom build visual to show SPC graphs. These SPC graphs show an interactive HTML image of datasets that are pushed to Power-BI and used in different factories.

 

What is strange is that it was working without problems and than suddenly each factory starts reporting the same issue without changing anything to the Dashboards, Reports or Visual.

 

By clicking on the 'Show Details' next to the message 'Some of the dashboard tiles didn't load' it will show exclamation marks to each report (that has a title) which was not able to load correctly. Yesterday I repinned two reports on a dashboard which were after the re-pin working without problems. This morning both re-pinned graphs again show an exclamation mark (see image). So even re-pinnen is not a solution.

 

Power-BI_refresh_issue.png

So the issue is only on the Dashboards which seems to loose the reference to the reports. All reports show the latest accurate data.