BI Pro License is no longer recognized in Business Central

[SageL]

This morning my Power BI report in Business Central shows error message "You do not have a Power BI account. If you have just activated a license, it might take several minutes for the changes to be effective in Power BI."

I tried access through the app.powerbi.com and able to run the report as normal.

Any assumption or solution to solve this issue?

Thank you.

[kmaniland]

I just got a call from Microsoft (Power BI) regarding this issue, and they confirmed it’s not related to Power BI itself. Since everything works fine in Power BI and Teams, it seems like the issue is specific to D365 Business Central. Unfortunately, it sounded like the only option right now might be to wait for a fix. Here’s the reply I received from Microsoft during the call: "We understand that you are experiencing an issue with Business Central. We confirmed that everything is working correctly in Teams and Power BI Service, as these are out of our scope. We are transferring this ticket to the respective team, who will reach out to you shortly to assist with this issue." Does anyone know if there’s a support portal specifically for Business Central issues—similar to the Power BI support portal? It would be really helpful to have updates on ongoing issues, especially since different BC setups could potentially make the problem setup-specific. If anyone has insight on where to find that, I’d really appreciate the help!

[sahildalal91]

Please kindly provide updates and prioritise this ticket. I have been preparing a customer demo for over a week, to be delivered on-site tomorrow and will not be able to demonstrate this function within BC, which is understood to be a big positive for the client. I am sure I am not the only person who is counting on a speedy resolution of this issue. The role centre we have configured for this shows errors upon load and the PBI sections within the RTC in BC appear blank and it doesn't look very presentable. Thank you

[Dave2000]

Hi Kmaniland, But I thought it is D365 BC platform issue, being unable to perform the authorization correctly, as per your post yesterday! D365 BC is not supported directly by Microsoft to my knowledge. You have to engage a vendor in the first place to implement D365 BC environment in an organization. The support will come from the Microsoft vendor who has a channel opened with Microsoft. Did you buy the support hours from the vendor? If yes, create a ticket with them for this issue. Thanks!

[kmaniland]

@Dave2000 That’s true, unfortunately. The vendor/consultant company we initially used to set up our system did such a poor job from the start, with several basic setups either not being done correctly or missing altogether, that my confidence in them actually providing meaningful support is very low. While they might be able to help, my experience so far has shown that I’ve had better success troubleshooting issues on my own without relying on a support case and the associated costs—only to find that the root cause is either a platform issue, as in this case, or problems caused by incorrect or incomplete initial setups. It would be extremely valuable if there were a dedicated support channel where users could engage directly with Microsoft professionals. This would help avoid situations where businesses have to rely solely on external consultants who may lack the necessary expertise and, in some cases, prioritize profit over quality service.

[tobyt]

How will we be notified that the fix has been released?

[Dave2000]

Hi @tobyt,

It is part of the known issues and status shows active.

Check these links:

1. https://admin.powerplatform.microsoft.com/knownissues/

2. https://admin.powerplatform.microsoft.com/knownissues/4605809

3. https://admin.powerplatform.microsoft.com/knownissues/4612875

[kmaniland]

An update: Just recieved this from Microsoft: Our production team have started applying hot fix on customers environments. As much as I can see for your tenant on environment "Production the hot fix hasn’t been applied yet. As much as I can see the hot fix is applied for big part of our customers, so I expect the fix to be deployed soon.

[Erreca]

I went to open a support ticket and received the following notice, so they are aware of the problem, no timetable for resolution. Product: Dynamics 365 Business Central Created on: 02/04/2025 10:57 AM EST Problem A subset of Business Central environments is experiencing issues when displaying Power BI reports inside Business Central ("Power BI Embedded" functionality). This is due to a platform issue that causes the Business Central code to use wrong credentials when contacting the Power BI services to load Power BI reports. We have identified the root cause and are now working on a solution that we will release as fast as possible. Workaround We are actively working on fixing the issue on our end, but at the moment the only workaround is to view the Power BI report directly from the Power BI website instead. The Business Central data that you use in your Power BI report is not affected by this issue and should refresh normally.

[Dave2000]

Hi, An update.

We checked today and the Power BI integration in D365 BC seems to be working.

Thanks!

[kmaniland]

@Dave2000 Thanks, good to know. Still waiting here but i am told the hotfixes are rolling out. I recieved this info: Hotfix number where the fix will be in (match it with the Application version, not with the Platform version): For 25.3: "25.3.28755.29805" or higher For 25.2: "25.2.27733.29800" or higher For 25.1: "25.1.25873.29802" or higher I am still at 25.2.27733.29622 😅