App metrics GEN2 - data never load

[Bamak]

Hi

• I'm  on Capacity  Admin role  for capacity --> PROD_1
• PROD_1 is switched to Gen2
• The new app metrics gen2  is shared with me (connected to  PROD_1) ,   but I can't see the data  (load never finish)

Thanks a lot for your help

Best regards

Christophe

[v-cazheng-msft]

Hi @Bamak 

As of now, may I know whether this app has load data successfully?

Best Regards,

Community Support Team _Caiyun

[Bamak]

Hi  v-cazheng-msft

Today  , this strange  issue is always there

We can not wait (load end)  more  than 5 min  

Philosophically in reporting/dataviz this is not acceptable

Only the App owner also on Capacity admin as me  ,   can see  the data  !

Best regards

Christophe 

[Anonymous]

Hi,

We have the same problem in my organization. Only the person who created the metrics app can access the data. The metrics app created by my colleague looks the same, but if I create the app by myself, it works fine. However, if I share my metrics app with my colleague, they can not see it and the data just keeps loading.

[Bamak]

Hi

It 's not an intermittent issue and

it's by current  design

The only way to see gen2 metrics for capacity owners is to install their own app ;>}

Impossible on my tenant , according that will multiply metrics datasets and we promote gold datasets for sharing

We are waiting for a fix

[Bamak]

Hi

We can also observe  strange duplicates on refreshes part  ?

Each time 2 rows  (scheduled  <--  OK good but also  on demand <-- wy please ? )

[v-cazheng-msft]

Hi @Bamak @Anonymous 

Thanks for your reply. I got it. If so, I will sugguest you opening a support ticket by Support | Microsoft Power BI. There will be a support engineer help you on your issue.

Best Regards,

Community Support Team _Caiyun